Field Service Lead: Industrial Finishing & Dispensing

Ohio Transmission Corporation; Grand Rapids (MI); Vor Ort; USD 85.000 - 110.000; Vollzeit

Zusammenfassung

Ohio Transmission Corporation in Grand Rapids, MI seeks a Tech Service Supervisor to oversee daily activities and develop Technical Services within the Finishing, Dispensing & Filtration segment. You will lead service teams, ensure safety, quality, and customer satisfaction, and coordinate with Operations, Sales, Engineering, and Service Support.

You will mentor technicians, manage field operations, and drive improvements in first-time fix rates and documentation while upholding OSHA standards

Qualifikationen

• High school diploma or equivalent; AS/BS in a technical field preferred.
• Minimum 4 years of industrial equipment service or related technical experience.
• Supervisory or service management experience preferred.
• Experience with finishing systems, paint equipment, dispensing technologies or filtration systems preferred.
• Strong mechanical, electrical, pneumatic, and troubleshooting skills.
• Ability to lead, coach, and develop technical staff.
• Ability to interpret manuals, specs, schematics and service docs.
• Strong organizational, communication, customer service and problem-solving skills.
• Ability to manage competing priorities and deadlines.
• OSHA knowledge and safety procedure familiarity.

Aufgaben

• Supervise, coach, mentor, and support service technicians for safe, high-quality service.
• Oversee daily field service operations including installations and maintenance.
• Provide technical guidance for industrial finishing and related systems.
• Coordinate scheduling and resource allocation with Service Support and Operations.
• Monitor productivity, service quality, and work order completion.
• Ensure accurate service reports and documentation.
• Promote safety compliance and safe work practices.
• Identify training needs and coordinate technician development.
• Onboard and train new technicians on procedures and safety.
• Collaborate on complex projects and customer opportunities.

Kenntnisse

Mechanical skills

Electrical skills

Pneumatic skills

Troubleshooting

Leadership/training

Ausbildung

High school diploma

AS/BS in technical field

Tools

Microsoft Office

ERP systems

CRM systems

Work order systems

Jobbeschreibung

Ohio Transmission Corporation in Grand Rapids, MI seeks a Tech Service Supervisor to oversee daily activities and develop Technical Services within the Finishing, Dispensing & Filtration segment. You will lead service teams, ensure safety, quality, and customer satisfaction, and coordinate with Operations, Sales, Engineering, and Service Support.

You will mentor technicians, manage field operations, and drive improvements in first-time fix rates and documentation while upholding OSHA standards