Lead Technical Services Supervisor - Finishing & Filtration

Greatjob; Grand Rapids (MI); On-site; USD 85,000 - 110,000; Full time

Job summary

Greatjob in Grand Rapids, MI is seeking a Tech Service Supervisor who will oversee the daily activities, performance, and development of Technical Services within the Finishing, Dispensing & Filtration (FDF) segment. You will lead field service operations and ensure safety, quality, and customer satisfaction.

You will coach technicians, coordinate with Operations, Sales, Engineering, and Service Support, travel to customer sites as needed, and drive continuous improvement in service delivery,

Qualifications

• Minimum 4 years of industrial equipment service, maintenance, field service, or related technical experience.
• Previous supervisory, team lead, or service management experience preferred.
• Experience with industrial finishing systems, paint application equipment, dispensing technologies, filtration systems, or related equipment preferred.
• Strong organizational, communication, customer service, and problem-solving skills.
• Knowledge of OSHA standards and customer-specific safety procedures.

Responsibilities

• Supervise, coach, mentor, and support service technicians to ensure safe, efficient, high-quality service delivery.
• Oversee daily field service operations, including installations, preventive maintenance, troubleshooting, repairs, and emergency requests.
• Provide technical guidance and hands-on support for industrial finishing, paint application, dispensing, filtration, and related systems.
• Coordinate with Service Support and Operations teams on technician scheduling, assignments, and resource allocation.
• Monitor technician productivity, labor utilization, service quality, and work order completion.
• Ensure timely, accurate service reports, work orders, labor hours, and other documentation.

Skills

Mechanical

Electrical

Pneumatic

Troubleshooting

Education

High school diploma or equivalent

Associate's or Bachelor's degree in a technical discipline / Engineering / Business

Tools

ERP systems

CRM systems

Microsoft Office

Work order systems

Job description

Greatjob in Grand Rapids, MI is seeking a Tech Service Supervisor who will oversee the daily activities, performance, and development of Technical Services within the Finishing, Dispensing & Filtration (FDF) segment. You will lead field service operations and ensure safety, quality, and customer satisfaction.

You will coach technicians, coordinate with Operations, Sales, Engineering, and Service Support, travel to customer sites as needed, and drive continuous improvement in service delivery,