Technology Solutions Field Technician

Ohio Machinery Co.; Canton (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) match

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short-Term Disability

Long-Term Disability

Scholarships

Annual bonuses

Job summary

SITECH Ohio, a division of Ohio Machinery Co., is seeking a Technology Solutions Field Technician to service GPS and Laser positioning products across Northern Ohio. The role involves field and facility repairs, customer support, and maintaining DBS-based records.

Ideal candidates have a technical degree or equivalent experience, strong mechanical/electrical aptitude, and good communication skills. The position includes benefit options and growth opportunities within a leading industry partner.

Qualifications

• High School diploma or equivalent.
• Two-year Technical Degree or a minimum of two years of experience in electronics, mechanical, or optical service repairs.
• GPS and laser positioning software/hardware experience is highly desired.

Responsibilities

• Perform product repair and maintenance for GPS and Laser positioning products.
• Support our customers and manage all customer contact information within our software systems, mainly DBS (Dealer Business System).
• Install and fulfill service repair obligations promptly by managing service processes and adhering to written procedures.
• Provide technical support, training, and customer relations (both phone and in-person).
• Complete repairs are primarily in the field or at our facility.

Skills

GPS positioning

Mechanical/electrical aptitude

Customer relations

Verbal and written communication

Education

High School diploma or equivalent

Two-year Technical Degree or two years of experience in electronics/mechanical/optical service repairs

Tools

DBS (Dealer Business System)

Job description

Description

Find YOUR Fit at SITECH Ohio!

Are you ready to join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice? At SITECH Ohio, a division of Ohio Machinery Co., we provide the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career with us and see what opportunities await today!

Hours: 7am-4pm

This position will be responsible for the Northern Ohio territory; Akron, Canton Cleveland, Toledo, etc.

Why SITECH Ohio?

• Innovative Environment:Work with cutting-edge GPS and Laser positioning technology on earth-moving construction equipment.
• Career Growth:We invest in your professional development and offer opportunities to advance your career.
• Supportive Team:Join a team that values collaboration, customer satisfaction, and excellence.

Job Summary:

As a Technology Solutions Field Technician, you will:

• Perform product repair and maintenance for GPS and Laser positioning products.
• Support our customers and manage all customer contact information within our software systems, mainly DBS (Dealer Business System).
• Install and fulfill service repair obligations promptly by managing service processes and adhering to written procedures.
• Provide technical support, training, and customer relations (both phone and in-person).
• Complete repairs are primarily in the field or at our facility.

Qualifications:

• High School diploma or equivalent.
• Two-year Technical Degree or a minimum of two years of experience in electronics, mechanical, or optical service repairs.
• Previous experience with GPS and laser positioning software and hardware is highly desired.
• Experience in the mechanical field, ideally with heavy equipment, is desired.

Competencies:

• Strong mechanical/electricity aptitude.
• Ability to prioritize work based on customer requirements while achieving service goals and objectives.
• Excellent verbal and written communication skills.
• Proficiency in computer skills, including Word, Excel, and Outlook.
• Ability to install programs, copy files, and download/upload upgrades to various equipment.
• Good time management and analytical decision-making skills.
• Ability to work with minimal supervision.

Join us at SITECH Ohio and be part of a team that makes a difference!

EMPLOYEE BENEFITS

• 401(k): Match and employer discretionary contribution.
• Health Insurance: Two options are available, including an HSA with a dollar-for-dollar match of up to $1,200 per year.
• Dental & Vision Insurance: Comprehensive coverage options.
• Financial Access: Membership in a credit union is available.
• Insurance: Life Insurance, Short-Term Disability, and Long-Term Disability coverage.
• Educational Opportunities: Scholarships for employees’ spouses and children through the Ohio Machinery Education and Opportunity Foundation.
• Compensation: Base pay, annual bonus potential, and company success share bonuses.

PHYSICAL REQUIREMENTS:

Forty (40) pounds Lift/Carry and Fifty (50) pounds lift and pull. Up and downstairs, standing, sitting, and climbing onto and into machines. Frequent movement requiring hands, wrists, and fingers. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.

EEO, Veterans & Disabled Employer, and VEVRAA/503 Federal Contractor.