Field Service Intern

Vortexion Labs; Town of Texas (WI); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

401(k) plan

Paid time off

Job summary

Vortexion Labs in Wisconsin offers an engineering field service internship within the Engineering Research & Development department. You will travel with a Field Service Engineer to observe in-person support interactions and learn how troubleshooting is approached on site.

Responsibilities include assisting customers and field personnel with troubleshooting, documenting issues and resolutions, and following up with customers promptly to ensure satisfaction.

Qualifications

• Active enrollment in a four year or advanced engineering degree program at an accredited university.
• Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future.

Responsibilities

• Travel to customer sites with a Field Service Engineer to understand in person support interactions with the company.
• Support the company's customers and field personnel with troubleshooting and resolving customer issues in person.
• Experience the responsibilities of a Field Support Engineer in Motions & Controls to learn how they approach troubleshooting in their respective area of work.
• Manage customer interactions by setting expectations, capturing the issue, resolution and steps taken to troubleshoot, and following up with customers in a timely manner.

Skills

Troubleshooting

Customer Interaction

Communication Skills

Interpersonal Skills

Learning Agility

Education

Active enrollment in 4-year engineering program

Job description

Department: Engineering Research & Development

Why We Have This Role:

This internship offers hands-on experience as a field service intern.

Your Responsibilities:

• Travel to customer sites with a Field Service Engineer to understand in person support interactions with the company.
• Support the company's customers and field personnel with troubleshooting and resolving customer issues in person.
• Experience the responsibilities of a Field Support Engineer in Motions & Controls to learn how they approach troubleshooting in their respective area of work.
• Manage customer interactions by setting expectations, capturing the issue, resolution and steps taken to troubleshoot, and following up with customers in a timely manner.

Candidate Requirements:

• Active enrollment in a four year or advanced engineering degree program at an accredited university
• Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future

Nice to Have:

• Cumulative GPA of 3.3 or above with a Mechanical, Electrical or Computer Engineering major in progress
• Experience quickly acquiring new information and skills
• Excellent written, verbal, presentation, and interpersonal communication skills
• Experience collaborating with diverse groups, including clients, peers, and managers
• 401(k) plan
• Paid time off