Field Service & Install Lead Technician

Brasseler USA Inc.; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Henry Schein, Inc. in the United States is seeking an Equipment Install Technician responsible for installing and repairing dental equipment in practitioners’ offices, delivering excellent customer service and driving projects to on-time completion.

The role requires 3–5 years in the dental industry, strong mechanical skills, and the ability to lead installations and troubleshoot complex systems, while adhering to OSHA standards and safety practices.

Qualifications

• Typically, 3 to 5 years of dental industry experience with demonstrated proficiency, strong mechanical background and customer service background.
• High School education is typical; vocational training and/or on-the-job training is preferred.

Responsibilities

• Provides repair and installation services to our customers in a courteous and professional manner.
• May also provide installation services to customers on an as needed basis.
• Provides and maintains the necessary tools of the trade and have readily available to perform installation and repair services.
• Can work independently and manage all on site installation, repair maintenance and test tasks.
• Understands various stages of install projects and steps necessary to stay on track and within timeline.
• Ability to shift gears and work in multiple areas of a project, depending on the demand/scope of project.
• Run small stand-alone jobs as a project lead for equipment.
• Provide direction and supervision of a level 1 Installer while working on a project.
• Complete more complex equipment installation such as IO x-ray, Dry Vacuum, and ceiling mounted equipment without direction or supervision.
• Follow proper troubleshooting steps to diagnose errors on technical problems and determine proper solutions.
• Comprehends customer requirements and make appropriate recommendations to optimize the customer experience.
• Maintains and manages proper levels of inventory in van.
• May assist with other more junior technicians’ assignments as required to ensure quality customer service is being provided.
• Produces timely and detailed service reports.
• Attends all required training, which includes but is not limited to Henry Schein Dental Career Development training and specific manufacturer technical training.
• Complies with all OSHA regulations as outlined in the OSHA manual and training.
• Maintains and utilizes personal protective equipment when needed.
• Communicates in a timely manner to all Team Members and HUB dispatchers, keeping all informed of progress of assignments.
• Completes all work orders in a timely manner.
• The work order should be reviewed with the customer or a responsible staff member prior to departure.
• All work orders should be closed daily and submitted for billing.
• Submits all job-related paperwork within the required timeframes.
• This includes but is not limited to FDA Forms, expense reports, and any other required paperwork.
• Complies with all terms of the Fleet Management Policy including maintenance and accident management policies.
• Participates in special projects and performs other duties as required.

Skills

Independent worker

Lead installations

Troubleshooting

Interpersonal communication

Education

High School diploma or equivalent

Technical School Certification preferred

Tools

Concur

eTime

RMA’s

2579 reporting

Job description

Henry Schein, Inc. in the United States is seeking an Equipment Install Technician responsible for installing and repairing dental equipment in practitioners’ offices, delivering excellent customer service and driving projects to on-time completion.

The role requires 3–5 years in the dental industry, strong mechanical skills, and the ability to lead installations and troubleshoot complex systems, while adhering to OSHA standards and safety practices.