Dental Equipment Field Service Technician

Brasseler USA Inc.; Town of Milton (NY); Hybrid; USD 47,000 - 61,000; Full time

Benefits offered by this job

Company vehicle

Birthday leave

Parental leave

Job summary

Henry Schein is seeking a Service Technician to install, maintain, troubleshoot, and repair a broad range of dental equipment. You will provide on-site support, build trusted relationships with customers, and ensure safety and compliance while delivering exceptional service.

The role requires strong problem-solving, communication, and a proactive, customer-focused mindset, with opportunities for career development and a company vehicle provision.

Qualifications

• Valid Restricted Electrical Licence (desired).
• Experience in technical field service (essential).
• Experience with CRM or service management systems.
• Valid Driver's Licence (essential).
• Dental industry experience.
• Electrical or Electronic qualifications (desired).

Responsibilities

• Installing, servicing, troubleshooting, and repairing dental equipment.
• Responding to customer service requests and technical callouts.
• Delivering exceptional on-site service and support.
• Identifying and resolving technical issues efficiently and safely.
• Building strong relationships with customers as a trusted technical expert.
• Collaborating with colleagues to improve customer outcomes.
• Maintaining regulatory and safety compliance.
• Contributing to knowledge sharing and continuous improvement initiatives.

Skills

Technical skills

Troubleshooting

Customer service

Communication

CRM experience

Driver's license

Electrical qualifications

Dental equipment

Field service

Tools

CRM systems

Service management systems

Job description

Henry Schein is seeking a Service Technician to install, maintain, troubleshoot, and repair a broad range of dental equipment. You will provide on-site support, build trusted relationships with customers, and ensure safety and compliance while delivering exceptional service.

The role requires strong problem-solving, communication, and a proactive, customer-focused mindset, with opportunities for career development and a company vehicle provision.