Field Equipment Service Technician

Henry Schein; New York (NY); On-site; USD 44,000 - 69,000; Full time

Job summary

Henry Schein is seeking an Equipment Service Technician to provide repair and on-site installation support for dental equipment at client offices across New York. You will work under supervision with Lead Technicians to diagnose issues, perform repairs, and ensure safe operation while delivering courteous service.

The role requires 2+ years of field service experience, basic mechanical knowledge, and the ability to manage parts and report on activity.

Qualifications

• 2+ years of field service experience with demonstrated proficiency.
• High School education; Associate degree or technical certification preferred.
• Basic mechanical background and customer service background.

Responsibilities

• Provides repair services to customers in a courteous and professional manner. May also provide basic installation services to customers on an as needed basis.
• Provides and maintains the necessary tools of the trade and have readily available to perform installation and repair services.
• Complete all on site installation, repair maintenance and test tasks under supervision of a Lead Technician or Project Coordinator.
• Follow proper troubleshooting steps to diagnose errors on technical problems and determine proper solutions.
• Comprehends customer requirements and make appropriate recommendations to optimize the customer experience.
• Maintains and manages proper levels of inventory in van.
• Produces timely and detailed service reports.
• Attends all required training, including Henry Schein Dental Career Development training and specific manufacturer technical training.

Skills

Basic troubleshooting

Independent self-starter

Basic computer skills

Interpersonal / communication

Professionalism

Accuracy and detail-orientation

Education

High School education

Associates degree or Technical School Certification preferred

Job description

Henry Schein is seeking an Equipment Service Technician to provide repair and on-site installation support for dental equipment at client offices across New York. You will work under supervision with Lead Technicians to diagnose issues, perform repairs, and ensure safe operation while delivering courteous service.

The role requires 2+ years of field service experience, basic mechanical knowledge, and the ability to manage parts and report on activity.