Field Equipment Service Technician

Brasseler USA Inc.; Buffalo (NY); On-site; USD 52,000 - 71,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401K with match

PTO

Parental Leave

Income Protection

Wellness program

Educational benefits

Worldwide Scholarship Program

Volunteer opportunities

Job summary

Henry Schein, Inc. in the United States is seeking an Equipment Service Technician to repair and install dental equipment at practitioner offices.

You will work under supervision with a Lead Technician or Project Coordinator, expanding product knowledge and troubleshooting skills while driving customer satisfaction. The role emphasizes on-site service, basic installation tasks, tool management, and timely reporting.

Qualifications

• Minimum 2+ years of field service experience with basic mechanical skills.
• Customer service background.

Responsibilities

• Provides repair services to customers in a courteous and professional manner.
• May also provide basic installation services to customers on an as needed basis.
• Provides and maintains the necessary tools of the trade and have readily available to perform installation and repair services.
• Complete all on site installation, repair maintenance and test tasks under supervision of a Lead Technician or Project Coordinator.
• Follow proper troubleshooting steps to diagnose errors on technical problems and determine proper solutions.
• Comprehends customer requirements and make appropriate recommendations to optimize the customer experience.
• Maintains and manages proper levels of inventory in van.
• Produces timely and detailed service reports.
• Attends all required training, including Henry Schein Dental Career Development training and specific manufacturer technical training.
• Complies with OSHA regulations as outlined in the OSHA manual and training.
• Maintains and utilizes personal protective equipment when needed.
• Communicates in a timely manner to all Team Members and HUB dispatchers, keeping all informed of progress of assignments.
• Completes all work orders in a timely manner and reviews with the customer or staff prior to departure.
• Reviews should include time in the office, work performed, parts replaced, and parts to be ordered.
• All work orders should be closed daily and submitted for billing.
• Submits all job related paperwork within required timeframes (FDA Forms, expense reports, etc.).
• Complies with Fleet Management Policy including maintenance and accident management policies.
• Participates in special projects and performs other duties as required.

Skills

Basic troubleshooting

Independent self-starter

Basic computer skills

Interpersonal / communication skills

Professionalism

Accuracy and detail-orientation

Education

High School diploma or equivalent

Associates degree or Technical School Certification (preferred)

Job description

Henry Schein, Inc. in the United States is seeking an Equipment Service Technician to repair and install dental equipment at practitioner offices.

You will work under supervision with a Lead Technician or Project Coordinator, expanding product knowledge and troubleshooting skills while driving customer satisfaction. The role emphasizes on-site service, basic installation tasks, tool management, and timely reporting.