Field Equipment Service Technician

Henry Schein; Town of Florida (NY); On-site; USD 42,000 - 68,000; Full time

Job summary

Henry Schein, Inc. seeks an Equipment Service Technician to perform on-site repair and installation of medical equipment in practitioners' offices. You will work under supervision with Lead Technicians and Project Coordinators to learn, troubleshoot, and deliver dependable service.

The role emphasizes customer satisfaction, proper use of tools, and accurate reporting. You will maintain inventory, attend training, and adhere to safety policies while supporting dispatch and billing processes.

Qualifications

• Typically 2+ years of field service experience with customer service background.
• High school education plus vocational/technical training preferred.
• Basic mechanical knowledge and ability to follow procedures.

Responsibilities

• Provides repair services to customers in a courteous and professional manner. May also provide basic installation services to customers on an as needed basis.
• Provides and maintains the necessary tools of the trade and have readily available to perform installation and repair services.
• Complete all on site installation, repair maintenance and test tasks under supervision of a Lead Technician or Project Coordinator.
• Follow proper troubleshooting steps to diagnose errors on technical problems and determine proper solutions.
• Comprehends customer requirements and make appropriate recommendations to optimize the customer experience.
• Maintains and manages proper levels of inventory in van.
• Produces timely and detailed service reports.
• Attends all required training, which includes but is not limited to Henry Schein Dental Career Development training and specific manufacturer technical training.
• Complies with all OSHA regulations as outlined in the OSHA manual and training. Maintains and utilizes personal protective equipment when needed.
• Communicates in a timely manner to all Team Members and HUB dispatchers, keeping all informed of progress of assignments.
• Completes all work orders in a timely manner. The work order should be reviewed with the customer or a responsible staff member prior to departure. This review should include the time in the office, work performed, parts replaced, and parts to be ordered. All work orders should be closed daily and submitted for billing.
• Submits all job related paperwork within the required timeframes. This includes but is not limited to FDA Forms, expense reports, and any other required paperwork.
• Complies with all terms of the Fleet Management Policy including maintenance and accident management policies.
• Participates in special projects and performs other duties as required.

Skills

Basic troubleshooting skills

Independent self-starter

Basic computer skills

Interpersonal / communication skills

Professionalism

Accuracy and detail-orientation

Education

High School education

Associates degree or Technical School Certification

Job description

Henry Schein, Inc. seeks an Equipment Service Technician to perform on-site repair and installation of medical equipment in practitioners' offices. You will work under supervision with Lead Technicians and Project Coordinators to learn, troubleshoot, and deliver dependable service.

The role emphasizes customer satisfaction, proper use of tools, and accurate reporting. You will maintain inventory, attend training, and adhere to safety policies while supporting dispatch and billing processes.