Customer Service Leader

AIDA Engineering, Ltd.; Dayton (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

AIDA-America Corp. seeks a Customer Service Leader to maintain world‑class service relations, coordinating field service engineers, scheduling installations, warranties, and preventative maintenance while ensuring customer satisfaction.

The role emphasizes a proactive, communicative leader who can balance customer needs with company priorities and drive service excellence across the organization.

Qualifications

• Bachelor's degree in Mechanical Engineering or equivalent combination of education and experience.
• Experience in field service for electro-mechanical capital equipment.
• Experience with metal forming equipment installation and repair.
• First responder, balance customer demands and company priorities to ensure customer satisfaction.
• Excellent oral, written, and interpersonal skills.

Skills

Field service coordination

Customer relations

Communication skills

Interpersonal skills

Dispatching

Problem solving

Education

Bachelor's degree in Mechanical Engineering

Job description

Employment at AIDA-America Customer Service Leader

Maintain world class customer service relations through a customer facing attitude, responsive communication, equipment troubleshooting, job scheduling, and finding solutions to tough problems.

EDUCATION

• A Bachelor's degree in Mechanical Engineering or an equivalent combination of education and experience.

EXPERIENCE/REQUIREMENTS

• Experience in the field service business (including dispatching field service engineers for installations, warranty, breakdown and preventative maintenance service) of electro-mechanical capital equipment.
• Experience with metal forming equipment installation and repair.
• First responder, ability to balance customer demands and company priorities and make sure the customer is ultimately satisfied and treated with respect.
• Excellent oral, written, and interpersonal skills.

AIDA-America Corp. is the North American manufacturing headquarters for AIDA Engineering Ltd., one of the largest stamping press manufacturers in the world with over $730 million in global sales.