Field Service Engineering Tech

Ametek, Inc.; Columbus (OH); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Company car

Smartphone

Laptop

Job summary

Taylor Hobson, an AMETEK brand, is seeking a Field Service Engineer to support customers across the USA. You will install, train, calibrate and service our measurement equipment at client sites, and provide remote troubleshooting and quotes as needed.

Based in the Central or Western US with a home office near a major airport, you will travel within North America to support installations, commissioning, and maintenance. A mechanical/electrical background and 3+ years' experience are preferred.

Qualifications

• 3+ years’ experience in electronics and computer/software
• Able to work independently at customer sites
• Excellent English communication skills

Responsibilities

• Install and train customers on equipment
• Calibrate and maintain equipment
• Perform service repairs
• Provide after-sales remote troubleshooting and diagnostics
• Prepare quotes for customers
• Travel within North America as needed

Skills

Field service experience

Travel readiness

Excellent communication

Microsoft Office proficiency

CRM software familiarity

Education

Degree in electronic or multidisciplinary engineering

Tools

CRM software

Diagnostic tools

Job description

Due to continued growth within the USA service team, we have a vacancy for a field service engineer to support our customer base. After completing a training program, you will be involved & responsible for the following activities with regards to our equipment at customers premises:

• Installation and training
• Calibration and maintenance
• Service repair
• After sales service support / remote troubleshooting and diagnostic support
• Quoting services to customers
• Have a background in mechanical, electronic, or multi-disciplinary engineering
• Have exceptional computer skills
• Can work independently while representing Taylor Hobson at customer sites
• Be prepared to work flexible hours when required
• Have the will to travel within North America (internationally as needed for training, etc.)
• High energy level with ability to take initiative.
• Teamwork oriented with collaborative style, pragmatic, multitasking, flexible.
• Ability to articulate clearly and timely with customers to provide world class service.
• Drive and collaboration experience to identity process improvement areas
• Computer fluent, with specific attention to e-mail and Microsoft Office product skills; CRM and service tools.
• Good communication skills (verbal and written) and the ability to interact effectively in English.
• Degree in electronic, or multi-disciplinary engineering; or have previous field service experience. 3+ years’ experience (involving electronics & computer/software)
• Must hold valid US Passport or Green Card
• Must have experience traveling for work
• Permanent residents and U.Citizens only (company under I.T.A.Not able to consider OPT students/graduates.
• Proven experience in high demand customer service.
• Based out of Central or Western United States with a home office located near a major airport
• Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs. Salary = Fixed Salary + bonus
• Standard Ametek benefits plan plus company car / smartphone / laptop

Business Unit:

We provide contact and non-contact measurement solutions for the most demanding applications on a global basis, with a worldwide infrastructure to support our clients; We are pioneers, continually developing our products to meet the ever-increasing demands of next generation technologies, particularly in Optics, Bearings, Space, Defence, Aerospace, Automotive, Medical and Renewable Energy technologies.

Taylor Hobson's world leading brands include: which is a leading global manufacturer of electronic instruments and electromechanical devices.