Field Service Technician

AMETEK; Keene (NH); On-site; USD 75,000 - 80,000; Full time

Job summary

AMETEK, Inc. is seeking a Service Technician to join an international service team in Keene, NH.

You will install machines, perform preventive maintenance, troubleshoot electromechanical and software issues at customer sites or remotely, and communicate clearly with customers to minimize downtime. The role requires up to 50% travel, training customers on operation and software, and coordinating with engineering and service teams.

Qualifications

• Associate degree in a technical discipline is desired, or relevant experience.
• Minimum of 2 years of field service or similar experience.
• Prior machinery service experience is a plus.
• Valid Driver’s License and Passport required.

Responsibilities

• Perform machine installations and preventive maintenance at customer sites.
• Train customer on machine operation and software functionality.
• Able to operate machine to prove out performance and evaluate lens configurations.
• Provide information to customer support for spare parts and service quotations; enter CRM data accurately.
• Provide excellent technical service to customers via telephone and email.
• Assist in preparation of service documents, photos, drawings, and troubleshooting guidance.
• Assist in refining operator manuals and machine documentation.
• Collaborate with engineering and production to troubleshoot issues.
• Provide timely, detailed customer service reports in CRM.
• Travel up to 50% is required.
• Other duties as delegated by supervisor.

Skills

Interpersonal skills

Troubleshooting

Electrical/Electromechanical

Customer liaison

Documentation

Education

Associate degree in technical discipline

Relevant experience in lieu of degree

Tools

Salesforce CRM

MS Office

Job description

In this highly visible role, the Service Technician is a key member of an international service team and serves as a liaison between the customer and company for technical service issues. General duties include machine installation, preventative maintenance, troubleshooting of electromechanical, electronic and software problems both at the customer site and remotely via telephone and email. The ability to work effectively and efficiently under scrutiny of the customer’s demanding production schedule is critical for this position.

What You’ll Be Doing

• Perform machine installations and preventative maintenance at customer’s location in a professional manner
• Train customer on machine operation and software functionality
• Able to operate machine to prove out performance for example: cut standard lens configurations, acceptance parts and other lens samples for customer evaluation of machine capability and performance
• Provide information to customer support team in the factory for generating spare parts and service quotations, and enter information accurately and timely into CRM system
• Provide excellent technical service to customers via telephone and email communication
• Assist in preparation of service documents, instructions, photos, drawings, etc. to aid customers in troubleshooting
• Assist in continuous refinement of operator manuals and other machine documentation for customers’ ease of use
• Collaborate with engineering and production personnel to assist in troubleshooting both machine manufacturing and customer machine issues.
• Provide timely and detailed customer service reports, and enter CRM system
• Traveling up to 50% is required
• Other duties as appropriately delegated by the supervisor

Professional Knowledge, Skills, And Abilities

• Demonstrate interpersonal skills required of a customer facing liaison of the company.
• Proficient in troubleshooting electromechanical, electronic and software machine operation issues.
• Possesses logical reasoning and deductive problem-solving abilities.
• Good working knowledge of electromechanical systems including power electronics, precision motion control mechanics, personal computers, networking and customers’ applications.
• Familiarity with industrial hydraulic and pneumatic systems.
• Proficient understanding of electronic schematics and mechanical drawings.
• Good written and verbal communication skills to foster efficient problem solving with the customer and internal discussions with engineering and service team.
• Detail oriented with strong problem solving and analytical skills.
• Strong organization skills to efficiently plan and coordinate multiple customer service visits, equipment logistics and work scope within compressed time schedules.
• Knowledge of Microsoft office suite required.
• Knowledge of Salesforce CRM preferred.

This is what you’ll need to be successful in this role

• Associate’s degrees (AS) in a technical discipline desired, or relevant experience.
• Minimum of 2 years of field service or similar experience required.
• Prior machinery service experience a plus.
• Valid Driver’s License and Passport required.

Compensation

Employee Type: Hourly

Currency: USD

Salary Minimum: 75,000

Salary Maximum: 80,000

Incentive: 1289

Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.5 billion.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 22,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK is a component of the S&P 500. Visit https://www.ametek.com/careers for more information.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 [phone].