Field Service Engineer (USA) (North East)

AMETEK Inc.; Aurora (IL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Salary + bonus

Company car

Smartphone

Laptop

Job summary

Ametek Taylor Hobson seeks a field service engineer to support customers in the USA. The role involves installation, calibration, maintenance, repair, and after-sales support at customer premises, along with remote diagnostics and quoting.

Ideal candidates have engineering training in electronics or multidisciplinary fields, 3+ years electronics/computer experience, and willingness to travel within North America. Home-base near a major airport in Central/Western US is preferred.

Qualifications

• Degree in electronic, or multi-disciplinary engineering; or have previous field service experience.
• 3+ years’ experience involving electronics & computer/software.
• Must hold valid US Passport or Green Card.
• Permanent residents and U.S. Citizens only; not able to consider OPT students/graduates.

Responsibilities

• Installation and training at customer sites.
• Calibration and maintenance of equipment.
• Service repair and after sales support/remote troubleshooting.
• Quoting services to customers.

Skills

Engineering background

Exceptional computer skills

Valid driving license

Willing to travel within North America

English communication

Education

Degree in electronic or multidisciplinary engineering

Tools

CRM

Service tools

Job description

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Location:

Aurora, IL, US, 60504

Business Unit:

Taylor Hobson

Job Description:

Due to continued growth within the USA service team, we have a vacancy for a field service engineer to support our customer base.

After completing a training program, you will be involved & responsible for the following activities with regards to our equipment at customers premises:

• Installation and training
• Calibration and maintenance
• Service repair
• After sales service support / remote troubleshooting and diagnostic support
• Quoting services to customers

Essential and Desirable Skills:

The successful candidate will:

• Have a background in mechanical, electronic, or multi-disciplinary engineering
• Have exceptional computer skills
• Hold a valid & clean driving license
• Can work independently while representing Taylor Hobson at customer sites
• Be prepared to work flexible hours when required
• Be prepared to assist colleagues in other regions of the world when required
• Have the will to travel within North America (internationally as needed for training, etc.)

Skills & Experiences:

• High energy level with ability to take initiative.
• Teamwork oriented with collaborative style, pragmatic, multitasking, flexible.
• Ability to articulate clearly and timely with customers to provide world class service.
• Drive and collaboration experience to identity process improvement areas
• Computer fluent, with specific attention to e-mail and Microsoft Office product skills; CRM and service tools.
• Good communication skills (verbal and written) and the ability to interact effectively in English.
• Follow set procedures but can identify when change is required

Qualifications:

• Degree in electronic, or multi-disciplinary engineering; or have previous field service experience. 3+ years’ experience (involving electronics & computer/software)
• Must hold valid US Passport or Green Card
• Must have experience traveling for work
• Permanent residents and U.S. Citizens only (company under I.T.A.R regulations). Not able to consider OPT students/graduates.
• Proven experience in high demand customer service.
• Based out of Central or Western United States with a home office located near a major airport
• Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs.

Benefits:

• Salary = Fixed Salary + bonus
• Standard Ametek benefits plan plus company car / smartphone / laptop

Business Unit:

Established in 1886, Taylor Hobson is the world leader in surface and form metrology and developed the first Roundness and Surface Finish measuring instruments.

We providecontactandnon-contact measurement solutionsfor the most demanding applications on a global basis, with a worldwide infrastructure to support our clients; we are a truly global ultra-precision metrology company.

We are pioneers, continually developing ourproductsto meet the ever-increasing demands of next generation technologies, particularly inOptics, Bearings, Space, Defence, Aerospace, Automotive, Medical and Renewable Energytechnologies.

Taylor Hobson's world leading brands include: Talyrond®, Form Talysurf®PGI,Form Talysurf®i-Series,Surtronic®,LUPHOScan,Formalysurf®PGI Optics, Talyvel®, Autocollimators,Micro-Alignment Telescope and AMECare.

Taylor Hobson is part of the Ultra Precision Technologies Division ofAMETEK, Inc. which is a leading global manufacturer of electronic instruments and electromechanical devices.

Website: www.taylor-hobson.com

Disclaimer:

Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

For more information on AMETEK's competitive benefits, please click here .

AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.5billion.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 22,000colleagues, in 35countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK isacomponent of the S&P 500. Visit https://www.ametek.com/careers for more information.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 [phone].