Field Service Engineering Manager — Lead Field Team

Pace Labs; Minneapolis (MN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision

401K retirement plan

Paid time off

Tuition reimbursement

Job summary

Pace Labs is seeking a Sr. Manager to lead the Technical Field Services team, guiding four to ten Group Leaders and Specialists in daily operations, scheduling, and quality control.

You will ensure adherence to the quality system and drive department productivity, while coordinating with cross-functional teams on customer projects. The role requires strong supervisory skills, extensive experience with chromatography and mass spectrometry, and ability to manage complex regulations.

Qualifications

• Bachelor’s degree in chemistry or similar field required; 5+ years of related experience preferred.
• Three years of team leadership experience strongly preferred.
• Experience with analytical instrumentation and regulatory compliance is essential.

Responsibilities

• Supervises staff including hiring, training, and performance.
• Oversees services, procedures, scheduling, inventories, quality, and coordination.
• Assists with customer feedback and coordinating responses.
• Ensures accuracy of operational databases and reports.
• Participates in KPIs, budgets, timelines, and cross-functional objectives.
• Interprets and applies department policies and regulations.

Skills

Team leadership

Analytical instrumentation

Communication skills

Training others

Project management

Education

Bachelor’s degree in chemistry or similar field

Equivalent combination of education, training and experience

Tools

Chromatography

Mass spectrometry

Job description

Pace Labs is seeking a Sr. Manager to lead the Technical Field Services team, guiding four to ten Group Leaders and Specialists in daily operations, scheduling, and quality control.

You will ensure adherence to the quality system and drive department productivity, while coordinating with cross-functional teams on customer projects. The role requires strong supervisory skills, extensive experience with chromatography and mass spectrometry, and ability to manage complex regulations.