Field Service Engineer – Warranty and Quality Assurance

Siemens; Worthington (OH); On-site; USD 73,000 - 126,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Engineer to ensure seamless installations and manage warranty issues in data centers. This role emphasizes hands-on technical support, requiring expertise in power distribution systems and electrical troubleshooting. The ideal candidate will thrive in a dynamic environment, providing exceptional customer service while working independently. With travel opportunities across the U.S., this position offers a chance to contribute to innovative projects in a collaborative setting, ensuring the highest quality standards are met. If you are passionate about engineering and customer satisfaction, this role is perfect for you.

Benefits

Comprehensive health and wellness benefits

Travel opportunities

Flexible working environment

Qualifications

• 4+ years experience in power distribution systems.
• Experience troubleshooting electrical systems including switchgear.

Responsibilities

• Conduct pre-installation site visits for data center installations.
• Manage warranty-related issues and customer inquiries.

Skills

Troubleshooting electrical systems

Power distribution systems knowledge

Customer service experience

Microsoft Office proficiency

Education

High School diploma or GED

Bachelor’s in Electrical Engineering

Tools

Project management software

Job description

Field Service Engineer – Warranty and Quality Assurance

Join to apply for the Field Service Engineer – Warranty and Quality Assurance role at Siemens.

Overview

We are seeking a dedicated Field Service Engineer to manage punch list items, warranty issues, and support large data center customers. This role involves hands-on technical support, ensuring smooth installations, and driving continuous improvement in data center systems. The position is based in the Columbus, OH area.

Key Responsibilities

• Conduct pre-installation site visits to ensure proper storage conditions and environmental readiness.
• Manage and resolve punch list items for data center installations.
• Oversee warranty-related issues, working with internal teams and customers.
• Diagnose and resolve electrical issues in power distribution systems.
• Assist with installation, testing, commissioning, and start-up of LV and MV equipment.
• Serve as a primary contact for customer inquiries and technical issues.
• Provide feedback to project and quality managers to improve processes and products.
• Support sites primarily in Columbus, OH, with travel across the U.S. as needed (80%).
• Maintain documentation of warranty claims and technical issues.

Qualifications

Basic Qualifications

• High School diploma or GED.
• 4+ years experience in power distribution systems (low and medium voltage).
• Experience troubleshooting electrical systems, including switchgear and control circuits.
• Knowledge of power distribution systems' testing, commissioning, and start-up.
• Ability to work independently in a field environment.
• Proficiency in Microsoft Office.
• Availability for travel up to 80% and emergency assignments.
• Based in Columbus, OH with a valid driver's license.
• Legal authorization to work in the U.S. without sponsorship.

Preferred Qualifications

• Experience in customer service or warranty support in industrial/data center sectors.
• Bachelor’s in Electrical Engineering or related field.
• 3-5 years field service experience, especially with data centers or power systems.
• Knowledge of protection/control relays, SF6 breakers, project management software.
• Certifications like OSHA 30, NFPA 70E, MSHA 46/48, NETA, NICET, or TWIC are advantageous.

Benefits & Compensation

Salary range: $73,500 - $126,000, dependent on experience and location. Siemens offers comprehensive health and wellness benefits. Details can be found here.

About Siemens

Siemens is a global technology company dedicated to industry, infrastructure, transport, and healthcare, creating sustainable solutions and adding value for customers.

Diversity & Inclusion

We value diversity and are committed to equitable opportunities. Learn more about our DEI initiatives.

Legal & Equal Opportunity

Siemens is an Equal Opportunity Employer. We provide reasonable accommodations for applicants with disabilities. For support, contact our AskHR team or use the accommodations form linked in the job posting.