Field Service Engineer (JR798)

Illinois Tool Works; Hartford (CT); Remote; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a highly motivated individual to join their team and enhance customer satisfaction. This role involves traveling to various customer sites to provide essential services, including maintenance and installation of advanced mechanical testing systems. With a commitment to excellence, you'll receive comprehensive training and support, ensuring you have the tools necessary for success. Enjoy a competitive salary and a generous benefits package, including health and tuition reimbursement. If you're ready to make a significant impact in a dynamic environment, this opportunity is perfect for you.

Benefits

Health Insurance

Dental Insurance

Life Insurance

401k with Match

Tuition Reimbursement

Qualifications

• Technical degree or equivalent military/trade training required.
• Ability to interpret mechanics and electronics for testing systems.

Responsibilities

• Travel to customer sites for maintenance, repair, and installation.
• Perform preventative maintenance and verification on products.

Skills

Customer Service Skills

Organizational Skills

Time Management

Technical Information Interpretation

Electro-mechanical Systems Knowledge

Field Service Experience

Blueprint and Schematic Interpretation

Education

Two or Four-Year Technical Degree

Military/Trade School Training

Tools

PCs and Windows Applications

Tools/Equipment for Maintenance

Job description

Job Description:

Company Description

Instron is a global organization that designs, manufactures, sells and services mechanical testing systems.

Have you ever wondered how a potato chip always has the right crispiness level? Or, how your game controller will survive several drops whether you are excited for your win or upset by a loss? How about eyewear being able to withstand impact forces? Visit Instron’s YouTube Channel to see our customer’s applications or watch our Culture video at here. Check out Facebook Watch at for additional videos.

Our systems are trusted by 95% of the world’s largest manufacturing companies to gather critical data, informing the design of components and materials. You will find that our established strength, commitment to our core values and team focus provides an engaging work environment and offers exceptional opportunities for personal and career development.

Job Description

We have an opportunity for a highly motivated person whose work will reflect Instron’s commitment to customer satisfaction. Working from home, out of the northern Frederick, MD area, you will be responsible for traveling to customer sites to perform a variety of services including verification, preventative maintenance, repair, and installation, on a wide range of Instron’s products.

You will be provided with a company vehicle, appropriate tools/equipment, including a laptop computer, cell phone, and the assurance that you have the support of well-established service operation. You will have regional responsibility in the greater Baltimore and Washington, DC area. Occasional travel to other locations in the US may be required, and as much as 30% overnight travel.

Qualifications

Successful applicants will have a two or four-year technical degree from an accredited university and knowledge of electro–mechanical systems. Equivalent military / trade school training may be accepted in lieu of degree. Must have the ability to read, comprehend, and interpret basic technical information involving mechanics and electronics associated with materials testing systems. Must be able to interpret blueprints and schematics, understand electrical, mechanical and electronic systems and be familiar with PCs including operating systems and Windows applications. This role requires a high level of autonomy, as well as superior organizational, time management and customer service skills.

• Prior field service experience strongly preferred
• Automation systems experience is a plus
• Experience performing preventative or corrective maintenance on servo hydraulic systems preferred
• Experience with materials testing preferred, but not required
• Experience delivering hands-on and classroom training on topics technical in nature preferred
• Must be able to pass security background checks to gain access to US Government and military facilities.

Additional Information

Take this opportunity to join a successful team where you can make an immediate impact. Enjoy excellent on and off the job training, a competitive salary, and a generous benefits package that includes health, dental, life and LTD insurance, 401k (with match), and a 100% tuition reimbursement program.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees,