Field Service Engineer - Urology Imaging & Lithotripsy

Dornier MedTech; United States; Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

FSA options

Paid time off and holidays

Wellness programs

Professional development and education

Job summary

Dornier MedTech America (DMTA) is a medical device company advancing urology care. We design and manufacture laser systems, lithotripters, and endourology devices nationwide.

The Field Service Engineer role delivers preventive and corrective maintenance on lithotripsy systems, urology tables, and X-ray equipment in the field, with full training toward Senior Service Engineer certification. Travel 50–70% is required, with overtime and overnight stays as needed.

Qualifications

• Associate degree in electronics or equivalent.
• 3–8 years of field service experience.
• Experience servicing lithotripsy, urology tables, and standalone X-ray equipment.
• Valid driver's license and ability to obtain site access credentialing.
• Proficient with test equipment (oscilloscopes, diagnostic testers).
• Experience with remote diagnostic platforms and AI-assisted troubleshooting.
• Proficient in Microsoft Office.
• Excellent written and verbal communication skills.

Responsibilities

• Perform preventive and corrective maintenance independently on lithotripsy systems, urology tables, and standalone X-ray equipment.
• Handle site installation and de-installation, including scheduling, packing, and inspecting equipment.
• Install Technical Bulletins.
• Operate test equipment and remote tools to triage and resolve issues.
• Complete all reporting: expense, time, parts requisitions, service reports.
• Maintain tools and spares; manage trunk stock and fleet maintenance.
• Provide information on service contracts; ensure safety compliance.
• Travel 50–70% with overnight stays; on-call standby and overtime as required.
• Mentor Field Service Representatives and pursue ongoing training for Senior certification.
• Perform additional duties as assigned by management.

Skills

Field service experience

Diagnostics

Remote diagnostics

Excellent communication

Problem solving

Education

Associate degree in electronics

Tools

Oscilloscope

Diagnostic testers

Remote diagnostics platforms

Telemetry

AI-assisted troubleshooting

Job description

Dornier MedTech America (DMTA) is a medical device company advancing urology care. We design and manufacture laser systems, lithotripters, and endourology devices nationwide.

The Field Service Engineer role delivers preventive and corrective maintenance on lithotripsy systems, urology tables, and X-ray equipment in the field, with full training toward Senior Service Engineer certification. Travel 50–70% is required, with overtime and overnight stays as needed.