Field Service Engineer Switzerland (m/f/d)

Rigaku Europe Jobs; United States; Remote; USD 97,000 - 133,000; Full time

Benefits offered by this job

Company car / car allowance

Discretionary bonus (10% of base salay

Laptop, cell phone

Job summary

Rigaku is seeking a Field Service Engineer to install, service and repair analytical equipment across Europe, with extensive travel (70%+). You will troubleshoot electronic and mechanical systems, upgrade software, and train customers on equipment alignment and use.

The role requires at least 3 years of experience with X-ray analysis equipment, work in clean rooms, and strong communication in German, French, and English. A full driving license and work permits are required.

Qualifications

• Minimum of 3 years' experience in the use and maintenance of X-ray analysis and inspection equipment.
• Ability to work in a clean room environment.
• Experience in the maintenance and repair of electronic and mechanical systems.
• Excellent written and verbal communication skills in German, French, and English.
• Willingness to travel extensively and be away from home overnight (70%+).
• No restrictions on travel within Europe, CIS, Japan and USA for training.
• Full clean driving license.

Responsibilities

• Travel to customer locations within Europe and occasionally beyond to install, service, and maintain Rigaku equipment and associated devices.
• Troubleshoot and repair electronic and mechanical problems with customer equipment.
• Install, upgrade, and maintain system software.
• Troubleshoot issues both on-site and via remote communications.
• Provide customers with telephone assistance and remote online support.
• Conduct customer training on the alignment and use of their systems.
• Complete and submit service reports for all service work performed.
• Maintain and update customer profiles as changes occur to equipment.
• Diagnose and resolve mechanical, electrical, and software-related problems involved in product operation.
• Use schematics, wiring diagrams, and verbal and written instructions to install and assemble products.

Skills

X-ray analysis equipment

Clean room environment

Electronic and mechanical systems

Multilingual communication (German, FR

Tools

Schematics and wiring diagrams

Job description

Since its inception in 1951 in Tokyo, Japan, Rigaku has been at the forefront of analytical and industrial instrumentation technology. Today, with over 2,000 employees in more than 60 countries and with hundreds of major innovations to its credit, the Rigaku group of companies is a world leader in the fields of general X-ray diffraction, thin film analysis, X-ray fluorescence spectrometry, small-angle X-ray scattering, protein and small molecule X-ray crystallography, Raman spectroscopy, X-ray optics, semiconductor metrology, X-ray sources, computed tomography, non-destructive testing, and thermal analysis.
We are looking for a Field Service Engineer (m/f/d) to strengthen our EMEA service team.
Location: Switzerland (<1 hour from an international airport)

The position will involve the installation, maintenance and repair of Rigaku analytical equipment, cooling systems, computer systems and other related devices at customer locations.

Primary duties and responsibilities:

• Travel to customer locations within Europe and occasionally beyond to install, service, and maintain Rigaku equipment and associated devices.
• Troubleshoot and repair electronic and mechanical problems with customer equipment.
• Install, upgrade, and maintain system software.
• Troubleshoot issues both on-site and via remote communications.
• Provide customers with telephone assistance and remote online support.
• Conduct customer training on the alignment and use of their systems.
• Complete and submit service reports for all service work performed.
• Maintain and update customer profiles as changes occur to equipment.
• Diagnose and resolve mechanical, electrical, and software-related problems involved in product operation.
• Use schematics, wiring diagrams, and verbal and written instructions to install and assemble products.

• Minimum of 3 years' experience in the use and maintenance of X-ray analysis and inspection equipment.
• Ability to work in a clean room environment.
• Experience in the maintenance and repair of electronic and mechanical systems.
• Excellent written and verbal communication skills in German, French, and English
• Willingness to travel extensively and be away from home overnight (70% +).
• No restrictions on travel within EMEA / CIS (Japan and USA for training).
• Full clean driving license.
• Work permitin accordance with Art. 11 AIG (Ausländer und Integrationsgesetz)

• Competitive salary depending on experience.
• Company car / car allowance
• Discretionary bonus (10% of base salary).
• Laptop, cell phone