Field Service Engineer (m/f/d) - Chromatography (LC/GC)

Agilent Technologies; United States; Hybrid; USD 103,000 - 133,000; Full time

Job summary

Agilent Technologies is seeking a Field Service Engineer (m/f/d) near Basel to advance careers in field service and customer support. This role focuses on chromatography LC/GC with on-site installations and preventive maintenance.

The ideal candidate holds a chemistry or analytical chemistry degree, is fluent in German and English, and is open to travel. A driver’s license is required, and prior experience with Agilent products is advantageous.

Qualifications

• Bachelor's or Master's in a scientific field with chromatography LC/GC focus.
• Recent graduates welcome; internship or project experience in chromatography is beneficial.
• Valid driver's license required.
• Willingness to travel for on-site customer support and field service.

Responsibilities

• Provide on-site support for installation, maintenance, and repair of chromatography systems.
• Install, configure, and optimize system components at customer sites.
• Perform preventive and corrective maintenance to minimize downtime.
• Advise on configurations and maintenance practices to improve performance.
• Deliver integrated solutions including peripherals, OS, and applications.
• Collaborate with Support, Sales, Marketing, and R&D to resolve issues.
• Provide technical training and knowledge transfer to field engineers and customers.

Skills

German

English

French

Education

Bachelor's or Master's in Chemistry/Analytical Chemistry

Tools

Agilent instruments

Job description

Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep laboratories running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding and exciting work!

To strengthen our team, we are looking for a Field Service Engineer (m/f/d), preferably based near Basel, with a background in Chromatography (LC/GC), ideally suited to a recent graduate looking to develop a career in field service and customer support.

Communication skills, creativity and a positive attitude are crucial in this regard. By helping customers solve their problems and demonstrating a commitment to providing the highest level of customer service, you contribute to our customers' success.

Key Responsibilities:

• Provide on-site customer support for installation, implementation, maintenance, and repair of company and multi-vendor systems, including hardware, software, networking products, operating systems, and integrated solutions, with a primary focus on chromatography systems (LC/GC)
• Install, configure, and optimize system components at customer sites while diagnosing and resolving hardware, software, and network performance issues
• Perform preventive and corrective maintenance to ensure system reliability and minimize downtime, proactively addressing potential issues before they impact operations
• Ensure customer satisfaction by advising on system configurations, preventive maintenance practices, and performance optimization strategies
• Deliver fully integrated solutions as designed, including peripherals, communications, operating systems, and application software
• Serve as a technical resource internally by managing escalations and collaborating with Support, Sales, Marketing, and R&D teams to resolve customer issues
• Provide technical training, workshops, and knowledge transfer to field engineers and customers, including occasional calibration and hands-on support for high-volume accounts
• Maintain compliance with all required customer and vendor credentialing requirements to access customer sites, including certifications, identification, and health and safety standards

Qualifications

Qualifications:

• Bachelor's or Master's degree in a scientific discipline such as chemistry, analytical chemistry, biochemistry, biotechnology, or a related field, with a focus on chromatography (LC/GC) or related analytical techniques, or an equivalent qualification

• Suitable for recent graduates; previous laboratory experience through internships, research projects, university placements, or hands-on coursework in chromatography (LC/GC) is beneficial

• Valid driver's license

• Flexible and willing to provide on-site customer support as required

• Experience in a laboratory environment or with Agilent products is considered an advantage

• Strong proficiency in German and English; knowledge of French is an advantage

Why Join Us?

• Bepart of aglobal leader in analytical instrumentation
• Enjoy a collaborative, inclusive, and forward-thinking work culture
• Opportunities for career growth

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

75% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support