Analytical X-ray Systems Specialist, XRF

Rigaku Americas Corp.; Los Angeles (CA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Job summary

Rigaku Americas Corp. in Los Angeles seeks a Field Service Engineer to install, maintain, and repair XRF, TXRF and XRD systems; extensive travel to customer sites is required. You will perform preventive maintenance, troubleshoot on-site, verify performance, and coordinate WebEx or on-site support while keeping customers informed and satisfied.

A B.S. degree or equivalent, 3+ years electro-mechanical/electronic repair, MS Office skills, and a valid driver’s license are required; willingness to

Qualifications

• Bachelor's degree or equivalent experience.
• Minimum 3 years diagnosing and repairing mechanical, electro-mechanical and/or electronic equipment.
• Working knowledge of MS Office and basic network interfacing.

Responsibilities

• Perform preventive maintenance and basic service on systems.
• Troubleshoot on-site using DVM and verify instrument performance.
• Coordinate travel arrangements and expense reports; secure customer acceptance.

Skills

Customer-facing communication

Troubleshooting

Electrical/electromechanical knowledge

Organizational skills

Team collaboration

Education

B.S. Degree or equivalent experience

Tools

MS Office

Job description

Join Rigaku in shaping a better world through new perspectives!

Rigaku Americas is seeking a Field Service Engineer in the Los Angeles area to perform preventive maintenance, troubleshooting, repairs, and support for advanced XRF, TXRF, and XRD analytical instruments. This position will involve the installation; maintenance and repair of Analytical X-ray Equipment, X-ray HV Power Supplies, X-ray Detection Devices, Automation Devices, CCD Cameras, Cryogenic Equipment, and other relate devices.

The ideal candidate has a strong background in electronics or electromechanical systems, enjoys working directly with customers, and can travel extensively to support scientific and industrial clients. This role offers comprehensive technical training, competitive compensation, and excellent benefits.This position requires a large amount of travel Monday thru Friday with the possibility of some weekend and holiday work. Compensation will consist of both salary and performance-based incentive programs commensurate with experience.

Responsibilities

• Perform preventive maintenance (PM) and basic service on our systems.
• Preventive maintenance involves verification of system performance, execution of detailed preventive maintenance protocols and final verification that the instrument performs to Rigaku's specification.
• Basic troubleshooting on-site using Digital Voltmeter (DVM).
• Qualify the instrument after service repair by executing operational and performance protocols including running verifications.
• Makes travel arrangements and generates individual expense reports.
• Secure customer's acceptance of the preventive maintenance or repair.
• Coordinate customer WebEx sessions, phone support, and lab or fab facility inspection.
• Attend certified Rigaku product training in Rigaku factory.
• Communicate and work closely with service/support centers.

Qualifications

• B.S. Degree or equivalent experience.
• Minimum 3 years' experience diagnosing and repairing mechanical, electro-mechanical and/or electronic equipment.
• Working knowledge of MS Office.
• Basic understanding of network interfacing.
• Valid Driver's license.
• Excellent communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.
• General understanding of analog electronics, high voltage circuitry/circuits, laser technology, and high vacuum systems.
• Customer focus and interaction and ability to interact and communicate with scientists who typically possess a Ph.D. (or Master's Degree) in Biochemistry, Biophysics or Microbiology.
• Strong organizational and prioritizing skills.
• Ability to work independently yet has a team focus.
• Must be responsive and reliable.Ability to travel on a routine basis and maintain a current Passport/ VISA as required for international travel.
• Occasional lifting of up to 50 pounds.
• Able to manipulate small hand tools.

Rigaku offers a rewarding work environment and excellent benefits. All applicants are kept in strict confidence. Benefits package including Health, Dental, Vision, STD, LTD, Life insurance, section 125 flexible spending accounts, 401(k) plan and more.

Rigaku is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Applicants must be able to prove they can legally work in the US.