Field Service Engineer – Security Detectors (75% Travel)

Agilent; Wilmington (DE); On-site; USD 59,000 - 93,000; Full time

Job summary

Agilent is seeking a Field Service Engineer to support security and detection customers through on-site installation, implementation, maintenance and repair of systems. The role requires 4–5 field days per week with travel, and is onsite in Little Falls, DE when not traveling.

The successful candidate will diagnose performance issues, advise on preventive maintenance, and collaboratively work with Support, Sales, Marketing, and R&D to deliver integrated solutions.

Qualifications

• Bachelor’s or Master’s Degree in physical science or engineering or similar/equivalent experience.
• Must have 4+ years in a similar field service role or customer-facing position.
• Ability to obtain and hold security clearance; valid US passport.

Responsibilities

• Diagnose and resolve product performance problems
• Advise customers on preventive maintenance and configurations
• Respond to potential equipment or software issues to prevent unplanned interruptions
• Deliver fully integrated solutions including peripherals, communications, OS and apps
• Serve as internal technical resource and manage escalations
• Collaborate with Support, Sales, Marketing and R&D to provide solutions
• Deliver internal technical training and maintenance seminars/workshops
• May calibrate equipment on-site for large volume customers

Education

Bachelor's or Master’s Degree in physical science or engineering or similar/equivalent experience

Job description

Agilent is seeking a Field Service Engineer to support security and detection customers through on-site installation, implementation, maintenance and repair of systems. The role requires 4–5 field days per week with travel, and is onsite in Little Falls, DE when not traveling.

The successful candidate will diagnose performance issues, advise on preventive maintenance, and collaboratively work with Support, Sales, Marketing, and R&D to deliver integrated solutions.