Customer Support Engineer-Fresno

US10 Revvity Health Sciences, Inc.; United States; Remote; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life and Disability Insurance

Paid Time Off

Parental Benefits

Compassionate Care Leave

401k with Company Match

Employee Stock Purchase Plan

Job summary

Revvity Health Sciences, Inc. is seeking a Customer Support Engineer to support reproductive health customers across the West region, based primarily in Fresno, CA.

The role involves installing, maintaining, and repairing equipment at customer sites and acting as the main service liaison to ensure customer satisfaction. Ideal candidates have a engineering/STEM background with 5+ years in related field service activities, including installation, preventive maintenance, troubleshooting, and

Qualifications

• BS/BA in engineering or STEM plus 5+ years in installation, preventive maintenance, troubleshooting, support and/or end-user instrumentation use.
• AS/AA in engineering or STEM or Military Training plus 7+ years in installation, preventive maintenance, troubleshooting, support and/or end-user instrumentation use.

Responsibilities

• Install, maintain, and repair equipment at customer sites.
• Act as primary service liaison for customers to ensure satisfaction and strong relationships.
• Meet response time targets for contract customers.
• Manage and complete service orders in a timely manner.
• Travel within the West US region as needed.

Skills

Excellent organizational skills

Outstanding communication skills

Valid Driver’s License

Education

BS/BA degree in engineering or STEM

AS/AA degree in engineering or STEM or Military Training

Job description

Job TitleCustomer Support Engineer-Fresno Location(s)Fresno

About Us

Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health. Find your future at Revvity

Revvy is seeking a Customer Support Engineer to join the West Region Service Team. The individual will be joining a team that is responsible for supporting our Reproductive Health customers throughout the West of the U.S.

Individually, this position will be working primarily in Fresno, CA. However, as needed, the individual will be expected to travel throughout the region to assist other team members and their customers.

Responsibilities

• Install, Maintain, and Repair equipment at various customer sites
• Act as primary Service liaison for your customers, building a strong relationship ensuring their satisfaction
• Achieve response time targets to contract customers
• Keep area Team Leader and Area Sales Manager informed of all issues
• Manage due dates for all
• Preventive Maintenance Service Orders - Ensuring that all are completed on time
• Manage and complete all Service Orders in a timely manner
• Order and maintain appropriate inventory to support the territory
• Provide non-contract customers billable estimates for servicing of instruments
• Accountability for assigned company assets to include Company vehicle, tools, test equipment, laptop, and cell phone
• Complete expense reports for usage of company credit card
• Complete company assigned training in a timely manner
• Report potential quality issues via the corrective action process
• Travel (post-initial training) would likely be minimal and infrequent
• Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time.

Basic Qualifications

• BS/BA degree in an engineering field or STEM 5+ years of experience with installation, preventive maintenance procedures, troubleshooting, support and/or end user utilization of scientific instrumentation OR AS/AA degree engineering field or STEM or Military Training. 7+ years of experience with installation, Preventive maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation

The pay range for this full-time position is a salary 80,000.00 – 90,000.00 Annual USD. This range reflects the minimum and maximum target for a new hire in this position. The pay offered to the successful candidate will take into account internal equity, work location, and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that base pay is only one part of our total compensation package and is determined within a range. This range allows for the successful candidate to have an opportunity to progress within the position and develop at our company. This base pay range does not take into account bonuses, equity, or other benefits which may be applicable and are dependent on the level and position offered.

Preferred Qualifications

• Excellent organizational and communication skills
• Experience with multi-label detection plate readers, liquid chromatography-mass spectrometry, automated liquid handling systems, or similar technical experience would be preferred
• Previous OEM service experience (Sciex, Waters, Agilent, Hamilton, Tecan, etc.)
• Ability to troubleshoot and diagnose complex technical issues
• Strong electro-mechanical skills
• Valid Driver’s License
• Experience in MS-Office products

What do we offer?

• Medical, Dental, and Vision Insurance Options
• Life and Disability Insurance
• Paid Time-Off
• Parental Benefits
• Compassionate Care Leave
• 401k with Company Match
• Employee Stock Purchase Plan

Learn more about Revvity’s benefits by visiting our Bswift page.

Log-In instructions are provided towards the bottom of the Bswift page.

*For benefit-eligible roles only. Part-time and temporary roles may not be eligible for all benefits listed. Please reach out to your recruiter for more information.

Revvity is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to any characteristic or status protected by applicable federal, state, and/or local laws.

If you are an applicant with a disability that requires reasonable accommodation to complete any part of the application process or are limited in the ability—or unable to use the online application system and need an alternative method for applying, you may contact [e-mail].

Revvy is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health. Find your future at Revvity