Customer Support Engineer-Fresno

Revvity, Inc.; California; On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life and disability insurance

Paid time off

Parental benefits

Compassionate care leave

401k with company match

Employee stock purchase plan

Job summary

Revvity, Inc. is seeking a Customer Support Engineer to support reproductive health customers primarily in Fresno, CA. You will install, maintain, and repair equipment at customer sites while building strong relationships to ensure satisfaction and timely service.

Travel within the West region is expected after training, with a focus on meeting response-time targets and coordinating with local leadership. A BS/BA in engineering or STEM with 5+ years of experience is preferred.

Qualifications

• Experience with installation, preventive maintenance procedures, troubleshooting, and end-user utilization of scientific instrumentation.
• Strong organizational and communication abilities in a clinical or laboratory setting.
• Experience in customer-facing service and OEM instrument support is a plus.

Responsibilities

• Install, maintain, and repair equipment at customer sites.
• Serve as the primary service liaison to customers, ensuring satisfaction and timely responses.
• Meet response-time targets for contract customers.
• Inform Area Team Leader and Area Sales Manager about issues and updates.
• Manage due dates for Preventive Maintenance Service Orders and ensure completion on time.
• Process and complete all Service Orders promptly and efficiently.
• Maintain inventory to support the territory and provide billable estimates for non-contract servicing.
• Protect company assets including vehicle, tools, equipment, laptop, and mobile phone.

Skills

Organizational skills

Communication skills

Education

BS/BA in engineering or STEM

AS/AA in engineering or STEM or military training

Job description

Job Title: Customer Support Engineer-Fresno

Location(s): Fresno

About Us

Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world's greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we're able to push boundaries in pursuit of better human health.

Find your future at Revvity

Revvity is seeking a Customer Support Engineer to join the West Region Service Team. The individual will be joining a team that is responsible for supporting our Reproductive Health customers throughout the West of the U.S. Individually, this position will be working primarily in Fresno, CA. However, as needed, the individual will be expected to travel throughout the region to assist other team members and their customers.

Responsibilities:

• Install, Maintain, and Repair equipment at various customer sites
• Act as primary Service liaison for your customers, building a strong relationship ensuring their satisfaction
• Achieve response time targets to contract customers
• Keep area Team Leader and Area Sales Manager informed of all issues
• Manage due dates for all Preventive Maintenance Service Orders - Ensuring that all are completed on time
• Manage and complete all Service Orders in a timely manner
• Order and maintain appropriate inventory to support the territory
• Provide non-contract customers billable estimates for servicing of instruments
• Accountability for assigned company assets to include Company vehicle, tools, test equipment, laptop, and cell phone
• Complete expense reports for usage of company credit card
• Complete company assigned training in a timely manner
• Report potential quality issues via the corrective action process
• Travel (post-initial training) would likely be minimal and infrequent

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any time.

Basic Qualifications:

• BS/BA degree in an engineering field or STEM 5+ years of experience with installation, preventive maintenance procedures, troubleshooting, support and/or end user utilization of scientific instrumentation
• OR
• AS/AA degree engineering field or STEM or Military Training. 7+ years of experience with installation, Preventive maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation

Preferred Qualifications:

• Excellent organizational and communication skills
• Experience with multi-label detection plate readers, liquid chromatography-mass spectrometry, automated liquid handling systems, or similar technical experience would be preferred
• Previous OEM service experience (Sciex, Waters, Agilent, Hamilton, Tecan, etc.)
• Ability to troubleshoot and diagnose complex technical issues
• Strong electro-mechanical skills
• Valid Driver's License
• Experience in MS-Office products

The pay range for this full-time position is a salary 80,000.00 - 90,000.00 Annual USD. This range reflects the minimum and maximum target for a new hire in this position. The pay offered to the successful candidate will take into account internal equity, work location, and additional factors, including job-related skills, experience, and relevant education or training. The pay range does not take into account bonuses, equity, or other benefits which may be applicable and are dependent on the level and position offered.

Please note that base pay is only one part of our total compensation package and is determined within a range. This range allows for the successful candidate to have an opportunity to progress within the position and develop at our company.

What do we offer?

• Medical, Dental, and Vision Insurance Options
• Life and Disability Insurance
• Paid Time-Off
• Parental Benefits
• Compassionate Care Leave
• 401k with Company Match
• Employee Stock Purchase Plan

Revvity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic or status protected by applicable federal, state, and/or local laws.

If you are an applicant with a disability that requires reasonable accommodation to complete