Field Service Engineer (San Antonio/Austin, TX)

Fresenius Kabi; United States; On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with company contributions

Paid vacation

Holiday and personal days

Employee assistance program

Health benefits: medical, prescription

Dental and vision coverage

Life insurance

Disability

Wellness program

Job summary

Fresenius Kabi in the United States seeks a field service technician to provide technical direction and support to customers on operation and maintenance of company products. You will demonstrate product uses, work with sales, QA/QC, and R&D to address concerns and implement corrective actions.

Responsibilities include installing, maintaining, repairing, and upgrading equipment, providing training, analyzing failures, and ensuring compliance with health and safety standards.

Qualifications

• Minimum of 1 year in a field-based repair/maintenance role.
• Proficient with Windows and MS Office applications (Word, Excel, PowerPoint, Access).
• Valid driver's license and ability to obtain corporate credit card.
• Strong verbal and written communication skills.
• Ability to lift 50 pounds and perform physical tasks.
• Flexibility to work 40 hours/week with overtime, weekends and travel.

Responsibilities

• Install, check out, operate, maintain, repair, and upgrade equipment.
• Provide preventive maintenance and maintain records.
• Train customer personnel on operation and maintenance procedures.
• Analyze equipment failures and recommend corrective action.
• Advise on design changes to improve efficiency or reduce costs.
• Maintain good customer relations and communicate service status and on-site arrival times.
• Manage assets including company vehicle and tools.
• Ensure compliance with Health, Safety, Environment, and Quality policies.

Skills

Problem solving

Verbal communication

Written communication

Independent thinking

Detail oriented

Manual dexterity

Physical endurance

Tools

Windows

MS Office

Word

Excel

PowerPoint

Access

Job description

Job Summary

Responsible for providing technical direction and support to customers on operation and maintenance of company products. Serve as customer contact on technical and service-related problems. Demonstrate uses and advantages of products. Work closely with sales and marketing, QA/QC and research and development to address customer concerns, determine corrective action and customer follow-up. May be responsible for a designated region.

Salary Range: $29.00-$32.00 based on experience

• Final pay determinations will depend on various factors, including, but not limited to experience level, education, knowledge, skills, and abilities.
• Our benefits and programs are comprehensive and thoughtfully crafted to ensure our colleagues live healthy lives and have support when it matters most. Benefits offered include a 401(k) plan with company contributions, paid vacation, holiday and personal days, employee assistance program, and health benefits to include medical, prescription drug, dental and vision coverage.

Applicants must be authorized to work for ANY employer in the United States. Fresenius Kabi is unable to sponsor or take over sponsorship of an employment visa either now or in the future.

• Install, check out, operate, maintain, repair, and upgrade equipment within time requirements established by service management.
• Provide preventative maintenance in accordance with published procedures. Keep performance and maintenance records on the equipment.
• Provide guidance and training to customer personnel in establishing operation, maintenance, inspection procedures, and techniques.
• Analyze equipment failures to determine cause and recommend corrective action.
• Advise and assist in effecting design changes to improve equipment efficiency and/or reduce cost of operations.
• May participate in installation planning phase.
• Maintain customer good will through: effective communication of all services rendered; effective communication of on-site arrival time; effective and early communication of late on-site arrival time; effective communication of service and operator issues; effective presentation of positive attitude for the company, products, employees, and customers; and maintaining a proper business appearance as defined by service management.
• Effectively manage company assets to include company vehicle, computer, trunk stock parts inventory, test equipment and tools.
• All employees are responsible for ensuring the compliance to company documents, programs and activities related to the Health, Safety, Environment, Energy, and Quality Management Systems, as per your roles and responsibilities.

Requirements

• Minimum of 1 year working in a similar field-based repair position
• Computer skills are essential. Must be familiar with Microsoft Windows operating system and Microsoft Office applications, including Word, Excel, PowerPoint, and Access
• Valid driver’s license.
• Able to obtain credit approval for Corporate Credit card.
• Good verbal and written communication skills
• Independent Thinking
• Detail Oriented
• Strong Problem-solving skills.
• Able to lift 50 pounds – Must be able to bend, push and so forth.
• Manual Dexterity
• Willingness to work up to and over 8 hours/day. 40 hours/week, weekends, holidays, and after-hours.
• Occasional overnight travel.
• Must maintain all requirements for access to customer sites, including active and current compliance with all credentialing requirements (may include COVID-19 and annual influenza vaccinations), in order to perform the essential functions of the role at customer locations.
• Participates in any and all reasonable work activities as assigned by management.
• The Company’s primary business language is English. The successful candidate must be able to effectively speak, read, write, and understand English to perform the essential functions of the position, including independently understanding policies, procedures, training materials, and workplace communications written in English due to our heavily regulated work environment.

Additional Information

We offer an excellent salary and benefits package including medical, dental and vision coverage, as well as life insurance, disability,401K with company contribution, andwellness program.

Please note that joining our team does not create a guaranteed or permanent employment arrangement. All employment is at‑will, meaning both the employee and Fresenius Kabi have the right to end the employment relationship at any time, in accordance with applicable federal and state laws.

Fresenius Kabi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, immigration status, disabilities, or protected veteran status.