Field Service Engineer (Jacksonville, FL)

301055 Fenwal, Inc.; United States; Remoto; USD 60.000 - 67.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k) plan with company contributions

paid vacation

holiday and personal days

employee assistance program

health benefits: medical, prescription

dental and vision coverage

life insurance

disability

wellness program

Descrizione del lavoro

Fresenius Kabi is seeking a Field Service Engineer in the United States to deliver technical direction and support for our equipment. You will service, repair, and upgrade products at customer sites, maintain records, and train customer staff on operation and maintenance practices.

Candidates should have at least one year in field-based repair, strong problem-solving skills, a valid driver’s license, and ability to travel as needed.

Competenze

• Minimum 1 year working in a field-based repair position.
• Proficient with Microsoft Windows OS and MS Office (Word, Excel, PowerPoint, Access).
• Valid driver’s license.
• Excellent verbal and written communication skills.
• Ability to think independently and solve problems.

Mansioni

• Install, check out, operate, maintain, repair, and upgrade equipment within time requirements.
• Provide preventative maintenance per published procedures.
• Keep performance and maintenance records for equipment.
• Train customer personnel in operation, maintenance, inspection procedures, and techniques.
• Analyze equipment failures to determine cause and corrective action.
• Advise on design changes to improve efficiency or reduce costs.
• May participate in installation planning phase.

Conoscenze

Field repair experience

Windows & MS Office

Valid driver’s license

Strong communication

Independent thinking

Descrizione del lavoro

Job Summary

The Field Service Engineer is responsible for providing technical direction and support to customers on operation and maintenance of company products. Serve as customer contact on technical and service-related problems. Demonstrate uses and advantages of products. Work closely with sales and marketing, QA/QC and research and development to address customer concerns, determine corrective action and customer follow-up. May be responsible for a designated region.

Compensation

• Salary Range: $29.00 - $32.00 per hour based on experience Final pay determinations will depend on various factors, including, but not limited to experience level, education, knowledge, skills, and abilities.

Benefits

• 401(k) plan with company contributions
• paid vacation
• holiday and personal days
• employee assistance program
• health benefits to include medical, prescription drug, dental and vision coverage
• medical, dental and vision coverage
• life insurance
• disability
• 401K with company contribution
• wellness program

Responsibilities

• Install, check out, operate, maintain, repair, and upgrade equipment within time requirements established by service management.
• Provide preventative maintenance in accordance with published procedures.
• Keep performance and maintenance records on the equipment.
• Provide guidance and training to customer personnel in establishing operation, maintenance, inspection procedures, and techniques.
• Analyze equipment failures to determine cause and recommend corrective action.
• Advise and assist in effecting design changes to improve equipment efficiency and/or reduce cost of operations.
• May participate in installation planning phase.
• Maintain customer good will through: effective communication of all services rendered; effective communication of on-site arrival time; effective and early communication of late on-site arrival time; effective communication of service and operator issues; effective presentation of positive attitude for the company, products, employees, and customers; and maintaining a proper business appearance as defined by service management.
• Effectively manage company assets to include company vehicle, computer, trunk stock parts inventory, test equipment and tools.
• All employees are responsible for ensuring the compliance to company documents, programs and activities related to the Health, Safety, Environment, Energy, and Quality Management Systems, as per your roles and responsibilities.

Requirements

• Minimum of 1 year working in a similar field-based repair position
• Computer skills are essential. Must be familiar with Microsoft Windows operating system and Microsoft Office applications, including Word, Excel, PowerPoint, and Access
• Valid driver’s license.
• Able to obtain credit approval for Corporate Credit card.
• Good verbal and written communication skills.
• Independent Thinking.
• Detail Oriented.
• Strong Problem-solving skills.
• Able to lift 50 pounds – Must be able to bend, push and so forth.
• Manual Dexterity.
• Willingness to work up to and over 8 hours/day. 40 hours/week, weekends, holidays, and after-hours. Occasional overnight travel.
• Must maintain all requirements for access to customer sites, including active and current compliance with all credentialing requirements (may include COVID-19 and annual influenza vaccinations), in order to perform the essential functions of the role at customer locations.
• Participates in any and all reasonable work activities as assigned by management.
• The Company’s primary business language is English. The successful candidate must be able to effectively speak, read, write, and understand English to perform the essential functions of the position, including independently understanding policies, procedures, training materials, and workplace communications written in English due to our heavily regulated work environment.
• Applicants must be authorized to work for ANY employer in the United States.
• Fresenius Kabi is unable to sponsor or take over sponsorship of an employment visa either now or in the future.

Company Culture

Fresenius Kabi is a global health care company that specializes in injectable medicines, biosimilars, and technologies for infusion, transfusion, and clinical nutrition. Our expansive portfolio of products and global network of science and manufacturing centers provide essential support for the care of critical and chronically ill patients. With more than 41,000 employees worldwide, our dedicated team is united by our shared purpose: to put lifesaving medicines and technologies in the hands of people who care for patients – and to find answers to the challenges they face. We call this purpose caring for life. Our U.S. headquarters is in Lake Zurich, Illinois and the company's global headquarters is in Bad Homburg, Germany.

Equal Opportunity

Fresenius Kabi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, immigration status, disabilities, or protected veteran status.

All employment is at‑will, meaning both the employee and Fresenius Kabi have the right to end the employment relationship at any time, in accordance with applicable federal and state laws.