Field Service Engineer (Rye, NY Territory)

Fresenius SE & Co. KGaA; Lake Zurich (IL); On-site; USD 39,950 - 44,083; Full time

Benefits offered by this job

Medical coverage

Dental coverage

401K with company contribution

Wellness program

Job summary

Fresenius SE & Co. KGaA is seeking a technician in Lake Zurich to provide technical direction and support for our products. Responsibilities include installation, maintenance, and repair of equipment, as well as customer training. Applicants should have at least one year in a repair role, valid driver’s license, and good communication skills.

This position offers a salary range of $29.00 to $32.00 per hour, comprehensive benefits including medical and dental coverage, and a 401K with company contribution.

Qualifications

• Minimum of 1 year working in a similar field-based repair position.
• Valid driver's license required.
• Must be able to lift 50 pounds and have manual dexterity.

Responsibilities

• Install, operate, maintain, and repair equipment as per service management requirements.
• Provide training and guidance to customer personnel.
• Analyze equipment failures and recommend corrective actions.

Skills

Computer skills

Problem-solving skills

Good verbal and written communication skills

Detail oriented

Independent thinking

Tools

Microsoft Windows

Microsoft Office

Job description

Job Summary

Salary Range: $29.00 to $32.00 Per Hour, dependent upon education and experience.

TERRITORY: Rye, New York and surrounding areas

Responsible for providing technical direction and support to customers on operation and maintenance of company products. Serve as customer contact on technical and service-related problems. Demonstrate uses and advantages of products. Work closely with sales and marketing, QA/QC and research and development to address customer concerns, determine corrective action and customer follow-up. May be responsible for a designated region.

Responsibilities

• Install, check out, operate, maintain, repair, and upgrade equipment within time requirements established by service management.
• Provide preventative maintenance in accordance with published procedures. Keep performance and maintenance records on the equipment.
• Provide guidance and training to customer personnel in establishing operation, maintenance, inspection procedures, and techniques.
• Analyze equipment failures to determine cause and recommend corrective action.
• Advise and assist in effecting design changes to improve equipment efficiency and/or reduce cost of operations.
• May participate in installation planning phase.
• Maintain customer good will through: effective communication of all services rendered; effective communication of on-site arrival time; effective and early communication of late on-site arrival time; effective communication of service and operator issues; effective presentation of positive attitude for the company, products, employees, and customers; and maintaining a proper business appearance as defined by service management.
• Effectively manage company assets to include company vehicle, computer, trunk stock parts inventory, test equipment and tools.
• All employees are responsible for ensuring the compliance to company documents, programs and activities related to the Health, Safety, Environment, Energy, and Quality Management Systems, as per your roles and responsibilities.

Requirements

• Minimum of 1 year working in a similar field-based repair position
• Computer skills are essential. Must be familiar with Microsoft Windows operating system and Microsoft Office applications, including Word, Excel, PowerPoint, and Access
• Valid driver’s license.
• Able to obtain credit approval for Corporate Credit card.
• Good verbal and written communication skills
• Independent Thinking
• Detail Oriented
• Strong Problem-solving skills.
• Able to lift 50 pounds – Must be able to bend, push and so forth.
• Manual Dexterity
• Willingness to work up to and over 8 hours/day. 40 hours/week, weekends, holidays, and after-hours.

• Occasional overnight travel.
• Must maintain all requirements for access to customer sites, including active and current compliance with all credentialing requirements (may include COVID-19 and annual influenza vaccinations), in order to perform the essential functions of the role at customer locations.
• Participates in any and all reasonable work activities as assigned by management.

Additional Information

We offer an excellent salary and benefits package including medical, dental andvision coverage, as well as life insurance, disability, 401K with company contribution,and wellness program.

Please note that joining our team does not create a guaranteed or permanentemployment arrangement. All employment is at‑will, meaning both the employeeand Fresenius Kabi have the right to end the employment relationship at any time,in accordance with applicable federal and state laws.

Fresenius Kabi is an Equal Opportunity/Affirmative Action employer. All qualified applicantswill receive consideration for employment without regard to race, color, religion, sex, national origin,citizenship, immigration status, disabilities, or protected veteran status.