Field Service Engineer (San Antonio/Austin, TX)

301055 Fenwal, Inc.; United States; Remote; USD 40,000 - 44,000; Full time

Benefits offered by this job

401(k) plan with company contributions

Paid vacation

Paid holidays and personal days

Employee assistance program

Health benefits: medical, prescription

Dental and vision coverage

Job summary

Fresenius Kabi USA is seeking a field service professional to provide technical direction and support on operation and maintenance of company products. You will serve as the primary customer contact for technical issues and coordinate with sales, QA/QC, and R&D to address concerns and implement corrective actions.

The role may cover a designated region and requires strong communication, problem-solving, and the ability to visit customer sites.

Qualifications

• Minimum of 1 year in a field-based repair position.
• Computer skills are essential.
• Familiar with Microsoft Windows operating system and MS Office applications.
• Valid driver’s license.
• Ability to obtain credit approval for a corporate credit card.
• Good verbal and written communication skills.
• Independent thinking.
• Detail oriented.
• Strong problem solving skills.
• Able to lift 50 pounds with ability to bend and push.
• Willingness to work up to and over 8 hours/day.
• 40 hours/week, weekends, holidays, and after-hours.
• Occasional overnight travel.
• Must maintain access credentials to customer sites per policy.
• English is the primary business language.

Responsibilities

• Install, check out, operate, maintain, repair, and upgrade equipment within time requirements.
• Provide preventative maintenance per procedures.
• Keep performance and maintenance records.
• Train customer personnel on operation and maintenance procedures.
• Analyze equipment failures and recommend corrective action.
• Advise on design changes to improve efficiency or reduce costs.
• May participate in installation planning.
• Maintain professional appearance and effective communication with customers and colleagues.
• Manage company assets including vehicles, parts inventory, test equipment and tools.
• Comply with Health, Safety, Environment, Energy, and Quality Management Systems.

Skills

Computer skills

Windows familiarity

MS Office

Verbal & written communication

Independent thinking

Detail oriented

Problem solving

Tools

Microsoft Windows

MS Office (Word/Excel/PowerPoint/Access)

Job description

Job Summary

Responsible for providing technical direction and support to customers on operation and maintenance of company products. Serve as customer contact on technical and service-related problems. Demonstrate uses and advantages of products. Work closely with sales and marketing, QA/QC and research and development to address customer concerns, determine corrective action and customer follow-up. May be responsible for a designated region.

Salary Range: $29.00-$32.00 based on experience. Final pay determinations will depend on various factors, including, but not limited to experience level, education, knowledge, skills, and abilities.

Benefits offered include a 401(k) plan with company contributions, paid vacation, holiday and personal days, employee assistance program, and health benefits to include medical, prescription drug, dental and vision coverage.

Applicants must be authorized to work for ANY employer in the United States. Fresenius Kabi is unable to sponsor or take over sponsorship of an employment visa either now or in the future.

Responsibilities

• Install, check out, operate, maintain, repair, and upgrade equipment within time requirements established by service management.
• Provide preventative maintenance in accordance with published procedures.
• Keep performance and maintenance records on the equipment.
• Provide guidance and training to customer personnel in establishing operation, maintenance, inspection procedures, and techniques.
• Analyze equipment failures to determine cause and recommend corrective action.
• Advise and assist in effecting design changes to improve equipment efficiency and/or reduce cost of operations.
• May participate in installation planning phase.
• Maintain customer good will through: effective communication of all services rendered; effective communication of on-site arrival time; effective and early communication of late on-site arrival time; effective communication of service and operator issues; effective presentation of positive attitude for the company, products, employees, and customers; and maintaining a proper business appearance as defined by service management.
• Effectively manage company assets to include company vehicle, computer, trunk stock parts inventory, test equipment and tools.
• All employees are responsible for ensuring the compliance to company documents, programs and activities related to the Health, Safety, Environment, Energy, and Quality Management Systems, as per your roles and responsibilities.

Requirements

• Minimum of 1 year working in a similar field-based repair position.
• Computer skills are essential.
• Must be familiar with Microsoft Windows operating system and Microsoft Office applications, including Word, Excel, PowerPoint, and Access.
• Valid driver’s license.
• Able to obtain credit approval for Corporate Credit card.
• Good verbal and written communication skills.
• Independent Thinking.
• Detail Oriented.
• Strong Problem-solving skills.
• Able to lift 50 pounds - Must be able to bend, push and so forth.
• Manual Dexterity.
• Willingness to work up to and over 8 hours/day.
• 40 hours/week, weekends, holidays, and after-hours.
• Occasional overnight travel.
• Must maintain all requirements for access to customer sites, including active and current compliance with all credentialing requirements (may include COVID-19 and annual influenza vaccinations), in order to perform the essential functions of the role at customer locations.
• Participates in any and all reasonable work activities as assigned by management.
• The Company’s primary business language is English. The successful candidate must be able to effectively speak, read, write, and understand English to perform the essential functions of the position, including independently understanding policies, procedures, training materials, and workplace communications written in English due to our heavily regulated work environment.

Additional Information

We offer an excellent salary and benefits package including medical, dental and vision coverage, as well as life insurance, disability, 401K with company contribution, and wellness program. Please note that joining our team does not create a guaranteed or permanent employment arrangement. All employment is at-will, meaning both the employee and Fresenius Kabi have the right to end the employment relationship at any time, in accordance with applicable federal and state laws.

Fresenius Kabi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, immigration status, disabilities, or protected veteran status.

Fresenius Kabi is a global health care company that specializes in injectable medicines, biosimilars, and technologies for infusion, transfusion, and clinical nutrition. Our expansive portfolio of products and global network of science and manufacturing centers provide essential support for the care of critical and chronically ill patients. With more than 41,000 employees worldwide, our dedicated team is united by our shared purpose: to put lifesaving medicines and technologies in the hands of people who care for patients - and to find answers to the challenges they face. We call this purpose caring for life.

Our U.S. headquarters is in Lake Zurich, Illinois and the company’s global headquarters is in Bad Homburg, Germany.

Follow us on LinkedIn to learn more: http://bit.ly/3KdaGJr