Field Service Engineer (Jacksonville, FL)

Fresenius Kabi USA, LLC; Lake Zurich (IL); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) with company contributions

Life insurance

Job summary

Fresenius Kabi USA, LLC is seeking a Field Service Engineer to provide technical direction and customer support for operation/maintenance of company products. You will be the primary customer contact for technical and service issues, demonstrating product advantages and coordinating with Sales, QA/QC and R&D to resolve concerns and implement corrective actions.

The role may cover a designated region. Salary range is $29.00–$32.00 per hour, based on experience.

Qualifications

• Good verbal and written communication skills.
• Independent thinking and problem-solving abilities.
• Detail-oriented with strong organizational skills.

Responsibilities

• Install, check out, operate, maintain, repair, and upgrade equipment within time requirements.
• Provide preventative maintenance and keep performance/maintenance records.
• Train customer personnel on operation, maintenance, inspection procedures, and techniques.
• Analyze equipment failures and recommend corrective action.
• Assist in design changes to improve efficiency or reduce costs.
• Manage on-site arrival times and maintain professional company image.
• Oversee assets including vehicle, stock parts, test equipment and tools.

Skills

Verbal communication

Written communication

Independent thinking

Detail oriented

Problem solving

Job description

Job Summary

The Field Service Engineer is responsible for providing technical direction and support to customers on operation and maintenance of company products. Serve as customer contact on technical and service-related problems. Demonstrate uses and advantages of products. Work closely with sales and marketing, QA/QC and research and development to address customer concerns, determine corrective action and customer follow-up. May be responsible for a designated region.

Salary Range: $29.00 - $32.00 per hour based on experience

• Final pay determinations will depend on various factors, including, but not limited to experience level, education, knowledge, skills, and abilities.
• Our benefits and programs are comprehensive and thoughtfully crafted to ensure our colleagues live healthy lives and have support when it matters most. Benefits offered include a 401(k) plan with company contributions, paid vacation, holiday and personal days, employee assistance program, and health benefits to include medical, prescription drug, dental and vision coverage.
• Applicants must be authorized to work for ANY employer in the United States. Fresenius Kabi is unable to sponsor or take over sponsorship of an employment visa either now or in the future.

Responsibilities

Install, check out, operate, maintain, repair, and upgrade equipment within time requirements established by service management.

Provide preventative maintenance in accordance with published procedures. Keep performance and maintenance records on the equipment.

Provide guidance and training to customer personnel in establishing operation, maintenance, inspection procedures, and techniques.

Analyze equipment failures to determine cause and recommend corrective action.

Advise and assist in effecting design changes to improve equipment efficiency and/or reduce cost of operations.

May participate in installation planning phase.

Maintain customer good will through: effective communication of all services rendered; effective communication of on‑site arrival time; effective and early communication of late on‑site arrival time; effective communication of service and operator issues; effective presentation of positive attitude for the company, products, employees, and customers; and maintaining a proper business appearance as defined by service management.

Effectively manage company assets to include company vehicle, computer, trunk stock parts inventory, test equipment and tools.

All employees are responsible for ensuring the compliance to company documents, programs and activities related to the Health, Safety, Environment, Energy, and Quality Management Systems, as per your roles and responsibilities.

Requirements

• Minimum of 1 year working in a similar field‑based repair position
• Computer skills are essential. Must be familiar with Microsoft Windows operating system and Microsoft Office applications, including Word, Excel, PowerPoint, and Access
• Valid driver's license.
• Able to obtain credit approval for Corporate Credit card.
• Good verbal and written communication skills
• Independent Thinking
• Detail Oriented
• Strong Problem-solving skills.
• Able to lift 50 pounds - Must be able to bend, push and so forth.
• Manual Dexterity
• Willingness to work up to and over 8 hours/day. 40 hours/week, weekends, holidays, and after‑hours.
• Occasional overnight travel.
• Must maintain all requirements for access to customer sites, including active and current compliance with all credentialing requirements (may include COVID‑19 and annual influenza vaccinations), in order to perform the essential functions of the role at customer locations.
• Participates in any and all reasonable work activities as assigned by management.
• The Company's primary business language is English. The successful candidate must be able to effectively speak, read, write, and understand English to perform the essential functions of the position, including independently understanding policies, procedures, training materials, and workplace communications written in English due to our heavily regulated work environment.

Additional Information

We offer an excellent salary and benefits package including medical, dental and vision coverage, as well as life insurance, disability,401K with company contribution, andwellness program.

Please note that joining our team does not create a guaranteed or permanent employment arrangement. All employment is at will, meaning both the employee and Fresenius Kabi have the right to end the employment relationship at any time, in accordance with applicable federal and state laws.

Fresenius Kabi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, immigration status, disabilities, or protected veteran status.