Field Service Engineer, Robotics & Automation

Exol; Salem (NH); On-site; USD 71,000 - 98,000; Full time

Job summary

Symbotic is seeking a Field Service Engineer to support the performance, reliability, and availability of its automated micro-fulfillment and material handling systems in live customer environments.

This hands-on, customer-facing role requires strong electro-mechanical troubleshooting skills, operational awareness, and the ability to diagnose and resolve complex issues across robotic, conveyor, and automated equipment platforms.

Qualifications

• Bachelor’s degree in Electrical Engineering, Electro-Mechanical Engineering, Mechatronics, Automation Engineering, or a related technical field.
• Minimum of 2 years of hands-on experience supporting automated systems in warehouse, distribution, manufacturing, or material handling environments.
• Advanced troubleshooting of PLCs, HMIs, conveyors, robotic systems, and electro-mechanical equipment.

Responsibilities

• Monitor system performance, alarms, operational metrics, and reliability trends across assigned customer locations.
• Lead structured root cause investigations using 8D problem solving.
• Serve as primary technical escalation point for complex equipment, controls, software, and system performance issues.

Skills

Electrical troubleshooting

Electro-mechanical engineering

PLC troubleshooting

HMI troubleshooting

Robotics & automation

Conveyors & equipment

Team communication

Customer-facing

Education

Bachelor’s degree in Electrical Engineering / Electro-Mechanical / Mechatronics / Automation

Job description

Symbotic is seeking a Field Service Engineer to support the performance, reliability, and availability of its automated micro-fulfillment and material handling systems in live customer environments.

This hands-on, customer-facing role requires strong electro-mechanical troubleshooting skills, operational awareness, and the ability to diagnose and resolve complex issues across robotic, conveyor, and automated equipment platforms.