Field Service Engineer - Remote - Southern East Coast

Sartorius North America; New York, Boothwyn (NY, Delaware County); Remote; USD 60,000 - 85,000; Full time

Job summary

Sartorius North America is seeking a Field Service Engineer to join their dynamic team. The role involves providing exceptional customer care, technical support, and performing field service on Bio Analytics instruments. Ideal candidates will have a strong background in engineering, excellent troubleshooting skills, and a commitment to customer satisfaction. This position offers a competitive salary, benefits, and opportunities for professional development in a fast-paced environment.

Benefits

401(k) plan with company match

Paid vacation and sick leave

Flexible schedules

Medical, dental, and vision plans

Wellness programs

Qualifications

• 5+ years of proven field service experience or military training certifications.
• 3+ years of field service experience in the Bio-Pharmaceutical industry.
• Valid Driver's License and excellent driving record.

Responsibilities

• Provide technical support and training on Bio Analytics instruments.
• Perform field service, calibration, and installation of complex mechanical systems.
• Draft documentation and keep accurate records of service activities.

Skills

Troubleshooting

Mechanical skills

Electrical skills

IT skills

Customer care

Education

Associate's degree in engineering

Bachelor's degree in mechanical, biomechanical, biomedical engineering, or related field

Tools

MS Office

Job description

As the Field Service Engineer, you will have the opportunity to join a driven and growing team. Self-starters, proactive, and energetic candidates looking to contribute ideas, innovative thinking, and tireless actions should apply. We offer an outstanding work-life balance yet an intense, challenging, and fast-paced working environment. Your work will have a real-world impact and support you in achieving your career goals.

The ideal candidate must be located on the Southern East Coast near a major airport.

What you will accomplish together with us:

1. Provide exceptional customer care and build positive relationships with customers
2. Provide technical support to customers in case of issues
3. Coordinate workflow with the schedule to minimize unnecessary travel. Travel to customers by ground, train, and air transportation as needed
4. Provide training to customers on the essential use and operation of Bio Analytics instruments
5. Perform field service, calibration, and installation of complex mechanical systems, and carry out preventative maintenance and field sterilizations
6. Assist with resolving IT issues related to Bio Analytics system installations, follow all company procedures and perform software updates/upgrades
7. Draft documentation of processes and procedures as required
8. Keep accurate records via written and paper forms, including a precise count of parts assigned to the engineer
9. Produce timely, accurate, and detailed service reports and prepare customer-facing estimates of repairs
10. Pass along identified leads to the sales manager
11. Travel to our facilities and sites in Ann Arbor, MI, Fremont, CA, and others for training and conferences as needed
12. Support up to 90% overnight travel within the greater eastern region of NA and additional areas of NA
13. Lift items weighing up to 35 kg

What Will Convince Us:

1. Associate's degree in engineering or military training certifications, or 5+ years of proven field service experience
2. 3+ years of field service experience in the Bio-Pharmaceutical industry
3. Ability to troubleshoot, test, repair, and service technical equipment with excellent mechanical, electrical, and IT skills
4. Valid Driver's License
5. Proficiency with MS Office software, including Outlook, Word, and Excel

We Value:

• Flexibility to work shifts and adapt to changing schedules
• Bachelor's degree in mechanical, biomechanical, biomedical engineering, or a related field
• Familiarity with mobile tools and applications
• Excellent driving record
• Alignment with our core values: Sustainability, Openness, Enjoyment

What We Offer

As a growing global life science company, Sartorius offers a wide range of benefits including:

• Personal and Professional Development: Mentoring, leadership programs, internal seminars
• Work-life Balance: Paid vacation, sick leave, holidays, community service day, flexible schedules
• Impactful Onboarding: Virtual onboarding platform
• Welcoming Culture: Supportive teams, international collaboration, communities on various topics
• Health & Well-Being: Medical plans, dental, vision, EAP, wellness programs
• Work Environment: Smart buildings with latest technology

Additional benefits include a 401(k) plan with company match, flexible spending accounts, company-paid insurance, and optional supplemental insurance.

Sartorius is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, national origin, age, veteran status, disability, or other protected status.