Field Service Engineer - Remote - Southern East Coast

Sartorius North America; Baltimore (MD); Remote; USD 60,000 - 80,000; Full time

Job summary

Sartorius North America recherche un Field Service Engineer pour rejoindre une équipe dynamique. Le candidat idéal sera responsable de la maintenance et du support technique des instruments Bio Analytics, tout en assurant une excellente relation client. Ce poste implique des déplacements fréquents et nécessite des compétences solides en dépannage et en service sur le terrain.

Benefits

Développement personnel et professionnel

Équilibre travail-vie personnelle

Programmes de santé et de bien-être

Environnement de travail moderne

Plans de retraite avec correspondance de l'entreprise

Qualifications

• Diplôme d'associé en ingénierie ou expérience de terrain de 5 ans.
• 3 ans d'expérience dans l'industrie bio-pharmaceutique.
• Compétences en dépannage, test, réparation et service dans les domaines mécanique, électrique et informatique.

Responsibilities

• Fournir un service client exceptionnel et un support technique.
• Former les clients à l'utilisation des instruments Bio Analytics.
• Effectuer l'entretien préventif et la maintenance des systèmes mécaniques.

Skills

Troubleshooting

Testing

Repairing

Servicing

Proficiency in MS Office

Education

Associate's degree in engineering

Bachelor's degree in mechanical, biomechanical, biomedical engineering

Job description

As the Field Service Engineer, you will have the opportunity to join a driven and growing team. Self-starters, proactive, and energetic candidates looking to contribute ideas, innovative thinking, and tireless actions should apply. We offer an outstanding work-life balance in a challenging and fast-paced environment. Your work will have a real-world impact and support your career goals.

Responsibilities:

1. Provide exceptional customer care and build positive relationships with customers.
2. Provide technical support to customers in case of issues.
3. Coordinate workflow with schedules to minimize unnecessary travel. Travel to customers by ground, train, and air as needed.
4. Train customers on the use and operation of Bio Analytics instruments.
5. Perform field service, calibration, installation of complex mechanical systems, and preventative maintenance, including sterilizations.
6. Assist with resolving IT issues related to Bio Analytics system installations, follow company procedures, and perform software updates/upgrades.
7. Draft documentation of processes and procedures as required.
8. Maintain accurate records of parts and service activities.
9. Produce timely, accurate, and detailed service reports and customer estimates.
10. Identify and pass along leads to the sales team.
11. Travel to facilities for training and conferences as needed.
12. Support activities across NA, with up to 90% overnight travel in the eastern region.
13. Lift items weighing up to 35 kg.

Qualifications:

• Associate's degree in engineering, military training, or equivalent, or 5+ years of field service experience.
• 3+ years of experience in the Bio-Pharmaceutical industry.
• Strong troubleshooting, testing, repairing, and servicing skills in mechanical, electrical, and IT domains.
• Valid Driver's License.
• Proficiency in MS Office applications.

Preferred Skills and Values:

• Flexible work schedule and adaptability.
• Bachelor's degree in mechanical, biomechanical, biomedical engineering, or related fields.
• Experience with mobile tools and applications.
• Excellent driving record.
• Alignment with core values: Sustainability, Openness, Enjoyment.

What We Offer:

As a global life sciences company, Sartorius provides benefits including:

• Personal and professional development programs.
• Work-life balance with flexible schedules, paid time off, and holidays.
• Comprehensive onboarding and virtual training.
• A supportive, collaborative, and international culture.
• Health & well-being programs including medical, dental, and vision plans.
• Modern working environment with advanced technology.
• Retirement plans with company matching.
• Flexible spending accounts and company-paid benefits.
• Additional optional benefits such as supplemental insurance and legal services.

Sartorius is an equal opportunity employer. For accommodations, contact [e-mail].