Field Service Engineer - Remote /Mountain Region

Sartorius North America; Utah; Remote; USD 75,000 - 100,000; Full time

Job summary

An innovative firm is seeking a dedicated Field Service Engineer to enhance customer relationships and provide top-notch technical support across the Mountain and Mid-West regions. This role offers a unique opportunity to work in a dynamic environment, ensuring the seamless operation of Bio Analytics instruments. The ideal candidate will leverage their troubleshooting skills and technical expertise to deliver exceptional service while enjoying a balanced work-life experience. Join a team that values sustainability and personal growth, and make a tangible impact in the fight against diseases like cancer and dementia.

Benefits

Flexible schedules

Paid time off

Health & Well-being support

Comprehensive onboarding

Retirement savings plans

Company-paid benefits

Qualifications

• 5+ years of relevant experience in field service.
• Strong troubleshooting and servicing skills in mechanical and IT areas.

Responsibilities

• Provide exceptional customer care and build positive relationships.
• Perform field service, calibration, installation, and maintenance of systems.
• Travel up to 50-75% overnight for field service activities.

Skills

Troubleshooting skills

Technical support

Customer care

Mechanical skills

Electrical skills

IT skills

Education

Associate's degree in engineering

Bachelor's degree in relevant engineering fields

Tools

MS Office Suite

Bio Analytics instruments

Mobile tools and applications

Job description

Sartorius is seeking a Field Service Engineer to join the team serving the Mountain and Mid-West regions. The Mountain region includes Colorado, Utah, Arizona, New Mexico, Montana, and Idaho. The Mid-west region includes Missouri, Kansas, Oklahoma, and Nebraska. This is an excellent opportunity for self-starters, proactive, energetic candidates who are eager to contribute ideas, innovative thinking, and take action. We offer an outstanding work-life balance within a challenging, fast-paced environment. Your work will have a tangible impact and support your career goals.

The ideal candidate will reside in Denver, Colorado.

What you will accomplish:

1. Provide exceptional customer care and build positive relationships.
2. Offer technical support during issues.
3. Coordinate workflows with schedules to minimize travel, and travel to customer sites by ground, train, or air as needed.
4. Train customers on the use of Bio Analytics instruments.
5. Perform field service, calibration, installation, preventative maintenance, and sterilizations of mechanical systems.
6. Assist with resolving IT issues related to system installations and perform software updates/upgrades.
7. Draft documentation of processes and procedures.
8. Maintain accurate records of parts and service reports, and prepare customer estimates.
9. Identify leads and pass them to sales.
10. Lift items weighing up to 35 Kg.
11. Support other duties as assigned.
12. Travel up to 50-75% overnight for field service activities.

What will convince us:

1. Associate's degree or certifications in engineering, or at least 5 years of relevant experience.
2. Minimum 3 years of field service experience in the Bio-Pharmaceutical industry.
3. Ability to travel to various states in the region.
4. Strong troubleshooting, testing, repairing, and servicing skills in mechanical, electrical, and IT areas.
5. Valid Driver's License.
6. Lift items up to 35 Kg.

We Value:

1. Bachelor's degree in relevant engineering fields.
2. Familiarity with mobile tools and applications.
3. Excellent driving record.
4. Proficiency in MS Office Suite.
5. Alignment with core values: Sustainability, Openness, Enjoyment.

Compensation and Benefits: Base salary ranges from $75,000 to $100,000 depending on experience, plus bonus and car allowance.

What We Offer:

• Personal and Professional Development programs.
• Work-life Balance with flexible schedules and paid time off.
• Comprehensive onboarding and a welcoming culture.
• Health & Well-being support, including medical plans, dental, vision, and wellness programs.
• Modern working environments with latest technology.
• Retirement savings plans, flexible spending accounts, and company-paid benefits.

We are an equal opportunity employer and value diversity. Applicants with disabilities or protected veterans can request accommodations by contacting us.

Join Sartorius and contribute to solutions in fighting diseases like cancer and dementia. Visit our careers page to apply.