Field Service Engineer - Remote /Mountain Region

Sartorius North America; Denver (CO); Remote; USD 75,000 - 100,000; Full time

Job summary

An established industry player is seeking a proactive Field Service Engineer to join their dynamic team in Denver, Colorado. This role offers an exciting opportunity to provide exceptional customer care and technical support while working with Bio Analytics instruments. You will be responsible for field service activities, including installation, maintenance, and troubleshooting, in a fast-paced environment. With a focus on work-life balance and professional development, this position allows you to make a tangible impact in the Bio-Pharmaceutical industry. If you are driven and ready to contribute innovative ideas, this is the perfect opportunity for you.

Benefits

Professional Development

Health and Wellness Programs

Retirement Plans

Flexible Spending Accounts

Company-Paid Benefits

Car Allowance

Qualifications

• 5+ years of relevant field service experience or an Associate's degree.
• Experience in the Bio-Pharmaceutical industry is a must.

Responsibilities

• Provide exceptional customer care and build positive client relationships.
• Perform field service, calibration, installation, and maintenance.

Skills

Troubleshooting Skills

Testing and Repairing Skills

Customer Care

Mechanical Skills

Electrical Skills

IT Support Skills

Education

Associate's Degree in Engineering

Bachelor's Degree in Mechanical Engineering

Tools

Bio Analytics Instruments

MS Office Applications

Job description

Sartorius is seeking a Field Service Engineer to join the team serving the Mountain and Mid-West regions. The Mountain region includes Colorado, Utah, Arizona, New Mexico, Montana, and Idaho. The Mid-west region includes Missouri, Kansas, Oklahoma, and Nebraska. This is an excellent opportunity for driven, proactive, and energetic self-starters who are eager to contribute ideas, innovative thinking, and take tireless actions. We offer a healthy work-life balance within an intense, fast-paced environment. Your work will have a tangible impact and support your career goals.

Location

The ideal candidate will reside in Denver, Colorado.

Responsibilities

1. Provide exceptional customer care and build positive relationships with clients.
2. Offer technical support during issues.
3. Coordinate workflow with scheduling to minimize unnecessary travel and travel to customer sites by ground, train, or air.
4. Train customers on the use of Bio Analytics instruments.
5. Perform field service, calibration, installation of mechanical systems, preventative maintenance, and sterilizations.
6. Assist with resolving IT issues related to Bio Analytics system installations, perform software updates/upgrades.
7. Draft documentation of processes and procedures as required.
8. Maintain accurate records of parts and service reports, and prepare customer estimates.
9. Identify and pass along leads to the sales team.
10. Lift items weighing up to 35 kg.
11. Travel up to 50-75% overnight for field service activities.
12. Perform other duties as assigned.

Qualifications

1. Associate’s degree or certifications in engineering, or at least 5 years of relevant field service experience.
2. Minimum 3 years of experience in the Bio-Pharmaceutical industry.
3. Ability to travel extensively within specified regions.
4. Strong troubleshooting, testing, repairing, and servicing skills in mechanical, electrical, and IT domains.
5. Valid driver’s license.
6. Ability to lift items up to 35 kg.

Preferred

1. Bachelor’s degree in mechanical, biomechanical, biomedical engineering, or related fields.
2. Familiarity with mobile tools and applications.
3. Excellent driving record.
4. Proficiency in MS Office applications.
5. Alignment with core values: Sustainability, Openness, Enjoyment.

Compensation and Benefits

Base salary ranges from $75,000 to $100,000 depending on experience, plus bonus and car allowance. Additional benefits include professional development, work-life balance initiatives, health and wellness programs, retirement plans, flexible spending accounts, and company-paid benefits.

Equal Opportunity

Sartorius is committed to diversity and inclusion. We consider all qualified applicants without regard to race, color, religion, sex, or national origin. We are an equal opportunity employer, including for individuals with disabilities and protected veterans. For accommodations, contact [e-mail] or call [phone] ext 8330.

About Sartorius

We are part of the fight against diseases like cancer and dementia, translating scientific discoveries into medicines faster. Join us to contribute to impactful work in a dynamic global environment. Visit our careers page to apply.