Field Service Engineer - Remote /Mountain Region

Sartorius; Cañon City (CO); Remote; USD 75,000 - 100,000; Full time

Job summary

An established industry player is seeking a proactive Field Service Engineer to support clients across the Mountain and Mid-West regions. This role offers a unique opportunity to blend technical expertise with customer service, ensuring smooth operations of Bio Analytics instruments. The ideal candidate will thrive in a fast-paced environment, providing training, performing installations, and resolving technical issues. With a strong focus on work-life balance and professional development, this position promises a rewarding career path in a dynamic and supportive team culture.

Benefits

Paid vacation

Flexible work schedules

401k with company match

Health and wellness programs

Professional development opportunities

Qualifications

• 5+ years of Field Service Engineer experience.
• Proficient in troubleshooting and servicing technical equipment.

Responsibilities

• Provide exceptional customer care and technical support.
• Perform field service, calibration, and installation of complex systems.

Skills

Mechanical skills

Electrical skills

IT troubleshooting

Customer service

Education

Associate's degree or certifications in engineering

Bachelor's degree in mechanical engineering or related field

Tools

MS Office (Outlook, Word, Excel)

Job description

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Sartorius is seeking a Field Service Engineer to join the team serving the Mountain and Mid-West regions. The Mountain region includes Colorado, Utah, Arizona, New Mexico, Montana, and Idaho. The Mid-west region includes Missouri, Kansas, Oklahoma, and Nebraska. This is an excellent opportunity for the right candidate to join a driven and growing team self-starters, proactive and energetic candidates who are looking to contribute with ideas, innovative thinking, and tireless actions should apply. We offer an outstanding work-life balance yet an intense, challenging, and fast-paced working environment. Your work will have a real-world impact and support you in achieving your career goals.

The ideal candidate will reside in Denver, Colorado.

What You Will Accomplish Together With Us

• You will provide exceptional customer care and build positive relationships with customers.
• In the event of an issue, you will provide technical support to customers.
• One of your responsibilities will be to tie workflow to schedule to minimize unnecessary travel and travel to customers by ground, train, and air transportation as needed.
• You will provide training to customers on the essential use and operation of Bio Analytics instruments.
• You will perform field service, calibration, and installation of complex mechanical systems and perform preventative maintenance and field sterilizations.
• One of your tasks will be to assist with resolving IT issues related to Bio Analytics system installations. Follow all company's procedures and protocols, as well as perform software updates/upgrades.
• You will assist in drafting documentation of process and procedure as required.
• Keep accurate records via written and paper form, keep an accurate count of parts assigned to the engineer.
• On a regular basis, you will be asked to produce timely, accurate, and detailed service reports and prepare customer-facing estimates of repairs.
• Pass along identified leads to the sales manager.
• Frequently lift items that weigh up to 35 Kg.
• All other duties as assigned by management.
• Expect up to 50-75% overnight travel to support Field Service activities.
  
  

What Will Convince Us

• Associates degree or certifications in engineering or a minimum of 5 years Field Service Engineer experience.
• Minimum 3 years of field service experience in the Bio-Pharmaceutical industry.
• Able to travel to customer sites in CO, UT, AZ, NM, MT, ID, MO, KS, OK, and NE.
• You are able to troubleshoot, test, repair, and service technical equipment with excellent mechanical, electrical, and IT skills.
• You have a valid Driver's License
• Lift items that weigh up to 35 Kg.
  
  

We Value

• Bachelor's degree in mechanical engineering, biomechanical engineering, biomedical engineering, or a related field.
• Familiarity with mobile tools and applications.
• Excellent driving record.
• You are proficient with MS Office software, including Outlook, Word and Excel.
• Identification with our core values: Sustainability, Openness, Enjoyment
  
  

Base salary offered for the position is $75,000.00 - $100,000.00 depending on experience, plus bonus, and car allowance.

What We Offer

As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits:

Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings

Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules

Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform

Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”

Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.

Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.

Retirement Savings Plan: 401 k (with generous company match)

Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account

Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate

Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

All qualified applicants will be considered for employment without regard to race, color, religion, sex or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.

Please view equal employment opportunity posters provided by OFCCP here.

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Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application.

We look forward to receiving your application.

www.sartorius.com/career

Sartorius is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

All employment decisions are based on valid job-related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling [phone] ext 8330 or via e-mail at [e-mail]

About Sartorius

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application.

www.sartorius.com/careers

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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