Field Service Engineer – Packaging Equipment & Troubleshooting

Elopak; Wixom (MI); Vor Ort; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

Elopak seeks a Field Service Technician to support customers in the Wixom, MI area. You will troubleshoot filling equipment, convey downstream systems, and related machinery, working with customer teams to restore operations and deliver training as needed.

The role requires 7–10 years in field technical services or similar industry, strong communication, and the ability to travel up to 95% of the time. Proficiency with MS Office, MS Project, and AutoCAD is preferred.

Qualifikationen

• Technical diploma or equivalent in electrical/mechanical/automation disciplines.
• Minimum 7–10 years in field technical services or related industry.
• Strong knowledge of liquid filling and downstream handling equipment.

Aufgaben

• Serve as the first point of contact for customers with technical issues.
• Diagnose and resolve issues with filling equipment and related systems.
• Conduct root cause analyses and implement corrective actions.
• Manage incidents and service requests through to resolution.
• Document diagnostics, repairs, parts used and recommendations.
• Collaborate with production teams to restore operations quickly.
• Provide customer training and technical guidance.

Kenntnisse

Communication skills

Analytical thinking

Problem solving

Team collaboration

English proficiency

MS Office

MS Project

AutoCAD

Travel readiness

Ausbildung

Technical diploma in Electrical Engineering Technology, Mechanical Technology, Industrial Automation (PLC)

Tools

MS Project

AutoCAD

MS Office

Jobbeschreibung

Elopak seeks a Field Service Technician to support customers in the Wixom, MI area. You will troubleshoot filling equipment, convey downstream systems, and related machinery, working with customer teams to restore operations and deliver training as needed.

The role requires 7–10 years in field technical services or similar industry, strong communication, and the ability to travel up to 95% of the time. Proficiency with MS Office, MS Project, and AutoCAD is preferred.