Field Service Technician

Rehrig Pacific Company, Inc.; Birmingham (AL); On-site; USD 55,000 - 85,000; Full time

Job summary

Rehrig Pacific Company, Inc. is seeking a Field Service Technician to manage maintenance, troubleshooting, and repair of DSD and Supply Chain tech offerings. The role is primarily customer-facing with cross-functional collaboration with Quality, Procurement, and NPD teams.

The ideal candidate will have a Bachelor's degree or equivalent, 5+ years in material handling field service, and strong knowledge of electrical and hydraulic schematics. Expect 70% travel and lifting up to 50 lbs.

Qualifications

• Bachelor’s Degree, or equivalent work experience, preferably in Engineering or mechanical related fields.
• Minimum of 5 years Material Handling Field Service Technician experience preferred.
• Must have working knowledge of electrical and hydraulic schematics.
• Strong technical aptitude of mechanical and electrical systems.
• Must possess Excellent Communication Skills (Written and Verbal).
• Ability to quickly adapt and learn all Rehrig’s new and existing products with ease and professionalism.
• Ability to work independently and autonomously in a fast-moving environment.
• Ability to manage multiple projects and work collaboratively with cross-functional teams.
• Ability to hold yourself and others accountable to meet commitments.
• Position will require a minimum of 70% travel via driving. (Company vehicle provided).
• Ability to lift at least 50 lbs.

Responsibilities

• Perform assigned equipment inspections, preventive maintenance, and repairs as needed.
• Support customer fleet check-ins as assigned.
• Support warranty service requests.
• Provide a high level of courteous and professional customer service.
• Support Technology Team with VOR (Visual Object Recognition) installations as needed.
• Support the greater Implementation & Service Team on projects (e.g., equipment retrofit or replacement campaigns).
• Process paperwork post service completion to support billed or warranty related work.
• Maintain safety stock inventory of spare parts in company vehicle and at Kenosha Plant. Replenish as needed.
• Provide customer feedback to manager to support product and installation improvement.

Skills

Field service

Electrical schematics

Hydraulic schematics

Mechanical systems

Communication

Independent work

Travel 70%

Safety awareness

Education

Bachelor’s Degree or equivalent

Job description

Career Opportunities with Rehrig Pacific Company

A great place to work.

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Here at Rehrig Pacific, we are all about our people. Since 1913, our organization has focused on sustainable supply chain solutions while creating a culture and atmosphere where amazing people, like you, are celebrated for doing their best work. Rehrig Pacific has grown to meet the needs of our industry consumers across the country and internationally. We are constantly creating innovative solutions to transcend the new standards set forth by our customers. We find true fulfillment in helping others, both within the Rehrig Pacific family and in our communities. As servant leaders, we lead by example.

The purpose of this role is to manage and perform maintenance, troubleshooting, diagnosis, and repair of all Rehrig Pacific’s Direct-to-Store Delivery (DSD) and Supply Chain Technology Offerings, including but not limited to: The Vision Object Recognition (VOR) Ecosystem, Rehrig Pacific Material Handling Solutions as well as Kenosha Plant Material Handling Equipment as needed. This role will be primarily customer facing and some work cross-functionally with Rehrig Pacific’s Quality, Procurement and New Product Development teams. ?

Areas of Accountabilities

Onsite Customer Support

• Perform assigned equipment inspections, preventive maintenance, and repairs as needed.
• Support customer fleet check-ins as assigned.
• Support warranty service requests.
• Provide a high level of courteous and professional customer service.
• Support Technology Team with VOR (Visual Object Recognition) installations as needed.
• Support the greater Implementation & Service Team on projects
  • Projects include but are not limited to equipment retrofit or replacement campaigns.

Cross Functional Support

• Process any paperwork post service completion to support billed or warranty related work.
• Maintain safety stock inventory of spare parts in company vehicle and at Kenosha Plant. Work with purchasing to replenish as needed.
• Provide customer feedback to manager to support product and installation improvement.

Knowledge, Skills, and Experience

• Bachelor’s Degree, or equivalent work experience, preferably in Engineering or mechanical related fields
• Minimum of 5 years Material Handling Field Service Technician experience preferred
• Must have working knowledge of electrical and hydraulic schematics
• Strong technical aptitude of mechanical and electrical systems
• Must possess Excellent Communication Skills (Written and Verbal)
• Ability to quickly adapt and learn all Rehrig’s new and existing products with ease and professionalism?
• Ability to work independently and autonomously in a fast-moving environment
• Ability to manage multiple projects and work collaboratively with cross-functional teams
• Ability to hold yourself and others accountable to meet commitments
• Position will require a minimum of 70% travel via driving. (Company vehicle provided)
• Ability to lift at least 50 lbs.

Rehrig Pacific Company is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See alsohere .