Field Service Engineer — Onsite & Remote Support

Agilent Technologies, Inc.; United States; Hybrid; USD 65,000 - 90,000; Full time

Job summary

Agilent Technologies, Inc. is seeking a field service professional to install, implement, maintain and repair systems at customer sites across diverse environments. You will configure hardware, software and networks and ensure optimal operation.

The role emphasizes on-site support, proactive issue prevention, customer training, and collaboration with Support, Sales and R&D teams. Travel is heavy, and candidates with a proactive mindset are encouraged to apply.

Qualifications

• Bachelor’s or Master’s Degree or equivalent.
• Post-graduate, certification, and/or license may be required.
• Generally, requires minimal to no prior relevant work experience.

Responsibilities

• Install and optimize hardware/software/network products and configurations at customer sites.
• Diagnose and resolve product performance problems.
• Perform maintenance and repair services.
• Advise customers on preventive maintenance and configurations.
• Collaborate with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.
• May train other field engineers or customers.
• May calibrate equipment on-site for large volume customers.
• May qualify leads.

Education

Bachelor’s or Master’s Degree

Post-graduate certification or license

Job description

Agilent Technologies, Inc. is seeking a field service professional to install, implement, maintain and repair systems at customer sites across diverse environments. You will configure hardware, software and networks and ensure optimal operation.

The role emphasizes on-site support, proactive issue prevention, customer training, and collaboration with Support, Sales and R&D teams. Travel is heavy, and candidates with a proactive mindset are encouraged to apply.