Field Service Engineer — On-Site Support & Training

Agilent Technologies, Inc.

United States

Remote

USD 27,000 - 43,000

Full time

7 days ago

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Job summary

Agilent Technologies Inc. is seeking a Field Service Engineer for the Toluca and Morelos region.

This on-site role covers installation, implementation, maintenance and repair of company and multi-vendor systems, including hardware, software and networking products at customer sites. You will diagnose performance issues, perform preventive maintenance, calibrate equipment and collaborate with Support, Sales, Marketing and R&D to deliver integrated solutions and ensure customer satisfaction.

Qualifications

Toluca, Edo. México location required.
Bachelor’s or Master’s degree in Chemistry, Biology, Pharmacy or a related scientific discipline.
Post-graduate certification/license may be required.
Valid driver’s license with ability to travel to customer sites.
Willingness to travel up to 50%+ of the time.
Professional proficiency in spoken and written English.
Strong communication, customer service and problem-solving skills.
Ability to work independently and manage multiple priorities in a field-based environment.

Responsibilities

Install and optimize hardware/software/network products and configurations at customer sites.
Diagnose and resolve product performance problems.
Perform maintenance, qualification and repair services.
Advise customers on preventive maintenance and configurations to impact performance.
Proactively respond to potential issues to prevent unplanned interruptions.
Deliver integrated solutions and coordinate with internal teams to address customer needs.
May train field engineers or customers on operation and troubleshooting.