On-Site Field Service Engineer: Install, Repair & Optimize

Agilent Technologies, Inc.; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Agilent Technologies in the United States seeks an on-site Service & Support professional to install, configure, maintain and repair hardware, software and networking solutions for customers.

The role requires travel up to 35%, a bachelor’s or master’s degree, and the ability to troubleshoot product performance, provide preventive maintenance, and train customers. This is a full-time position with collaboration across Support, Sales, Marketing and R&D to ensure customer satisfaction.

Qualifications

• Bachelor’s or Master’s Degree or equivalent.
• Post-graduate, certification, and/or license may be required.
• Generally, requires minimal to no prior relevant work experience.

Responsibilities

• Installs and optimizes hardware/software/network products and configurations at customer sites.
• Diagnoses and resolves product performance problems.
• Performs maintenance and repair services.
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations.
• Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers’ business.
• Delivers fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
• Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.
• May train other field engineers or customers.
• May calibrate equipment on-site for large volume customers.

Education

Bachelor’s or Master’s Degree or equivalent

Job description

Agilent Technologies in the United States seeks an on-site Service & Support professional to install, configure, maintain and repair hardware, software and networking solutions for customers.

The role requires travel up to 35%, a bachelor’s or master’s degree, and the ability to troubleshoot product performance, provide preventive maintenance, and train customers. This is a full-time position with collaboration across Support, Sales, Marketing and R&D to ensure customer satisfaction.