Field Service Engineer: On-site & Remote Tech Support

Havis, Inc.; Plymouth (MI); On-site; USD 60,000 - 85,000; Full time

Job summary

Havis, Inc. in Plymouth, MI is seeking an engineering/technical services professional to provide expert on-site and remote technical support.

You will analyze systems, diagnose root causes, and guide resolutions while documenting user guides, FAQs and knowledge-base articles. From this role, you will coordinate with engineering/product teams, evaluate equipment performance, and develop setup/configuration procedures for testing and deployment across mechanical, electrical and software domains.

Qualifications

• Advanced knowledge of electrical/electronic systems and power management.
• Proven ability to troubleshoot and resolve technical issues, both theoretical and hands-on.
• Strong technical writing skills; translate complex concepts into clear docs.
• Excellent problem-solving skills with detail orientation and timeliness.
• Strong verbal and written communication to engage customers and teammates.
• Proven ability to manage customer relationships and deliver positive experiences.

Responsibilities

• Provide expert on-site and remote technical support with system analysis, issue qualification and resolution guidance.
• Diagnose problems, identify root causes and recommend corrective actions.
• Record all customer concerns and escalate to engineering/product teams when needed.
• Create and maintain user guides, FAQs, service bulletins and knowledge-base articles.
• Analyze returns, failure rates and performance trends to identify improvements.
• Assist with customer engagement, project planning, product placement and feasibility assessment.
• Evaluate equipment and components for functionality and compatibility across the product life-cycle.
• Interpret and communicate requirements related to power, connectivity, and performance.
• Develop procedures for system setup, configuration, software/firmware integration, and driver requirements for testing and deployment.
• Identify product limitations and non-conformance with industry standards.
• Define installation, configuration and support requirements across mechanical, electrical and software components.

Skills

Electrical systems

Troubleshooting

Technical writing

Communication

Decision making

Job description

Havis, Inc. in Plymouth, MI is seeking an engineering/technical services professional to provide expert on-site and remote technical support.

You will analyze systems, diagnose root causes, and guide resolutions while documenting user guides, FAQs and knowledge-base articles. From this role, you will coordinate with engineering/product teams, evaluate equipment performance, and develop setup/configuration procedures for testing and deployment across mechanical, electrical and software domains.