Field Service Engineer: Remote & On-Site Technical Support

Saab, Inc.; City of Syracuse, City of Auburn (NY, NY); On-site; USD 72,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) with employer contributions

Tuition assistance

Wellness resources

Employee stock purchase

Disability coverage

Job summary

Saab, Inc. is seeking a Field Service/Technical Support Engineer to deliver top-tier service to customers. The ideal candidate is motivated, solutions-focused, and committed to resolving issues with strong collaboration and a client-first mindset.

The role involves remote and occasional on-site support, diagnosing complex systems, and reporting findings to engineering teams. Domestic and international travel up to 25% is required.

Qualifications

• BA/BS in engineering with 2+ years of related experience, or MA/MS in engineering, or 6+ years of military/aerospace experience.
• Experience with radar and surveillance systems.
• Ability to independently troubleshoot and resolve complex issues.

Responsibilities

• Provide remote and on-site technical support to customers across complex systems.
• Diagnose, repair, and debug electromechanical equipment, software, and networks.
• Resolve issues independently or with others; escalate when needed.
• Report design, reliability, and software issues to engineering teams.
• Travel domestically and internationally up to 25% annually (2–4 trips per quarter).

Skills

Troubleshooting

Communication

Customer relationships

Problem solving

Education

BA/BS in engineering

MA/MS in engineering

Military/aerospace experience

Tools

CCNA/CompTIA Network+

Job description

Saab, Inc. is seeking a Field Service/Technical Support Engineer to deliver top-tier service to customers. The ideal candidate is motivated, solutions-focused, and committed to resolving issues with strong collaboration and a client-first mindset.

The role involves remote and occasional on-site support, diagnosing complex systems, and reporting findings to engineering teams. Domestic and international travel up to 25% is required.