Field Service Engineer — On-Site Rail Systems & Training

ZTR LLC; East St. Louis (IL); On-site; USD 70,000 - 90,000; Full time

Job summary

ZTR LLC is seeking a Field Service Engineer to support major U.S. customers. The role requires an on-site technical representative who will troubleshoot, commission systems, train customers, and resolve complex issues.

You will work with customers and internal stakeholders, travel regularly, and report to the Technical Service Manager in London, Ontario. Based near East St. Louis, IL or North Little Rock, AR, you must live in proximity to one of these locations and be prepared for frequent

Qualifications

• Requires a 3-year diploma in Electronic Engineering Technology, or Professional Engineer, or valid electrician license.
• Strong ability to troubleshoot electrical control systems and locomotive electrical systems.
• Advanced PLC programming and configuration skills.
• Working knowledge of industrial communication protocols (e.g., Modbus).
• Basic to intermediate Ethernet networking knowledge (LANs/WANs/Wi‑Fi).
• Proficiency with Microsoft Office.
• Ability to manage multiple priorities and work independently.
• Willingness to travel up to 30% domestically and internationally.

Responsibilities

• Configure and support ZTR control systems using advanced PLC knowledge.
• Perform on-site commissioning and investigative troubleshooting of ZTR equipment.
• Provide technical training to customers on-site.
• Collaborate with and support the sales team as required.
• Participate in project coordination and project management activities as needed.
• Travel domestically and internationally (approximately 15%–30%).
• After hours on-call support for local emergency troubleshooting.

Skills

PLC programming

Electrical troubleshooting

Industrial networking

Modbus knowledge

Customer service

Independent working

Education

3-year diploma in Electronic Engineering Technology

Professional Engineer

Valid electrician license

Tools

Microsoft Office

Job description

ZTR LLC is seeking a Field Service Engineer to support major U.S. customers. The role requires an on-site technical representative who will troubleshoot, commission systems, train customers, and resolve complex issues.

You will work with customers and internal stakeholders, travel regularly, and report to the Technical Service Manager in London, Ontario. Based near East St. Louis, IL or North Little Rock, AR, you must live in proximity to one of these locations and be prepared for frequent