Field Service Engineer - On-Site IT for Dental Clinics

D4cdb; Atlanta (GA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Travel compensation

Health, dental, and vision benefits

401(k)

Job summary

Dentistry for Children is seeking a Field Service Engineer to act as a mobile technical expert, providing hands-on support for desktop, network, and application issues across Atlanta-area locations.

You will be the field-based escalation point for our Tier 2 End User Support team, ensuring fast, on-site incident resolution and smooth handoffs. The role requires strong troubleshooting, excellent communication, and a willingness to travel approximately 70% in the Atlanta region.

Qualifications

• Associate's degree in CS/IT or related field.
• Minimum 3 years of relevant industry experience or equivalent education/experience.
• Strong hands-on troubleshooting across desktop, network, and application environments.
• Experience supporting or collaborating with a help desk / end user support team.

Responsibilities

• Serve as the on-site technical expert for complex desktop, network, and application issues that require hands-on troubleshooting
• Act as the field-based escalation point for our Tier 2 End User Support team, resolving critical incidents that can't be solved remotely
• Diagnose and repair hardware, network, and connectivity issues across multiple practice locations
• Collaborate closely with Tier 2 support to ensure smooth handoffs, clear communication, and fast incident resolution
• Install, configure, and maintain desktop systems, network equipment, and related infrastructure
• Document incidents, resolutions, and recurring issues to support continuous improvement
• Build strong working relationships with practice staff, providing responsive, professional on-site support

Skills

Troubleshooting

Customer service

Communication skills

Driving

Independent worker

Education

Associate's degree in Computer Science/IT

Job description

Dentistry for Children is seeking a Field Service Engineer to act as a mobile technical expert, providing hands-on support for desktop, network, and application issues across Atlanta-area locations.

You will be the field-based escalation point for our Tier 2 End User Support team, ensuring fast, on-site incident resolution and smooth handoffs. The role requires strong troubleshooting, excellent communication, and a willingness to travel approximately 70% in the Atlanta region.