Field Service Engineer

D4cdb; Atlanta (GA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Travel compensation

Health, dental, and vision benefits

401(k)

Job summary

Dentistry for Children is seeking a Field Service Engineer to act as a mobile technical expert, providing hands-on support for desktop, network, and application issues across Atlanta-area locations.

You will be the field-based escalation point for our Tier 2 End User Support team, ensuring fast, on-site incident resolution and smooth handoffs. The role requires strong troubleshooting, excellent communication, and a willingness to travel approximately 70% in the Atlanta region.

Qualifications

• Associate's degree in CS/IT or related field.
• Minimum 3 years of relevant industry experience or equivalent education/experience.
• Strong hands-on troubleshooting across desktop, network, and application environments.
• Experience supporting or collaborating with a help desk / end user support team.

Responsibilities

• Serve as the on-site technical expert for complex desktop, network, and application issues that require hands-on troubleshooting
• Act as the field-based escalation point for our Tier 2 End User Support team, resolving critical incidents that can't be solved remotely
• Diagnose and repair hardware, network, and connectivity issues across multiple practice locations
• Collaborate closely with Tier 2 support to ensure smooth handoffs, clear communication, and fast incident resolution
• Install, configure, and maintain desktop systems, network equipment, and related infrastructure
• Document incidents, resolutions, and recurring issues to support continuous improvement
• Build strong working relationships with practice staff, providing responsive, professional on-site support

Skills

Troubleshooting

Customer service

Communication skills

Driving

Independent worker

Education

Associate's degree in Computer Science/IT

Job description

Field Service Engineer

Atlanta, Georgia|Field-Based|~70% Travel

At Dentistry for Children, technology keeps our practices running so our teams can focus on what matters most: our patients. We're looking for a Field Service Engineer to serve as a mobile technical expert, providing hands-on support for complex desktop, network, and application issues across our Atlanta-area locations. This role is a critical field-based escalation point for our Tier 2 End User Support team, ensuring seamless, fast resolution of critical incidents that keep our offices up and running.

What You'll Do

• Serve as the on-site technical expert for complex desktop, network, and application issues that require hands-on troubleshooting


• Act as the field-based escalation point for our Tier 2 End User Support team, resolving critical incidents that can't be solved remotely


• Diagnose and repair hardware, network, and connectivity issues across multiple practice locations


• Collaborate closely with Tier 2 support to ensure smooth handoffs, clear communication, and fast incident resolution


• Install, configure, and maintain desktop systems, network equipment, and related infrastructure


• Document incidents, resolutions, and recurring issues to support continuous improvement


• Build strong working relationships with practice staff, providing responsive, professional on-site support

What You'll Need

• Associate's degree in Computer Science, Information Technology, or a related field


• Minimum 3 years of relevant industry experience, or an equivalent combination of education and experience


• Strong hands-on troubleshooting skills across desktop, network, and application environments


• Experience supporting or collaborating with a help desk / end user support team


• Excellent communication skills and a customer-service mindset


• Valid driver's license and clean driving record


• Ability to travel approximately 70% of the time within the Atlanta-area territory


• Comfortable working independently and managing a flexible, field-based schedule

Why Join Dentistry for Children

• Be part of a mission-driven organization helping children build a lifetime of healthy smiles


• Competitive salary plus travel compensation


• Health, dental, and vision benefits


• 401(k)


• A supportive, collaborative team culture

Location: Atlanta, GA (field-based, servicing area practice locations)

If you're a hands-on technical problem-solver who wants your work to make a real difference for kids and families, we'd love to hear from you.