Field Service Engineer - On‑Site Instrumentation & Training

Mettler-Toledo International, Inc; Columbus (OH); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental and vision care

401(k) matching

Tuition reimbursement

Parental leave

Paid time off

Job summary

METTLER TOLEDO AutoChem Inc. is seeking an experienced field service professional to install, repair, and maintain AutoChem instrumentation on-site at customer sites.

You will establish trusted advisor relationships, deliver expert service, and train customers throughout the product lifecycle. The role requires a background in chemistry or engineering, strong customer service and communication skills, and a valid driver’s license.

Qualifications

• Associate’s degree in chemistry, Chemical, Electrical, Electronic or Mechanical Engineering, or related field.
• Minimum 4 years of experience with troubleshooting electronic, electrical, mechanical, and computer systems; or equivalent combination of education, military training, and hands-on experience.
• Experience with Infrared, Optics, Lasers, HPLC, GC, Mass Spectrometry, or background in Chemistry or Chemical Engineering is a plus.
• Excellent customer service and communication skills both oral and written – English required.
• Valid driver’s license and good driving record.

Responsibilities

• Perform on-site installations, repairs, upgrades, and maintenance of assigned AutoChem instrumentation, including infrared reaction profiling equipment, laser crystallization monitoring equipment, automated lab reactor and sampling solution systems, proprietary software and associated applications.
• Establish and maintain the “Trusted Advisor” role for all customer interactions by delivering exceptional customer service, expertise, product positioning, lead generation and training throughout the product lifecycle.
• Successfully complete advanced and expert level instructor led service product training.
• Document, communicate and manage customer issues with Sales, Service and Support.
• Proactively prioritize, schedule, track and execute service assignments to satisfactory completion.

Skills

Customer service

Communication

Education

Associate’s degree in chemistry, Chemical, Electrical, Electronic or Mechanical Engineering, or related field

Tools

Infrared

Optics

Lasers

HPLC

GC

Mass Spectrometry

Job description

METTLER TOLEDO AutoChem Inc. is seeking an experienced field service professional to install, repair, and maintain AutoChem instrumentation on-site at customer sites.

You will establish trusted advisor relationships, deliver expert service, and train customers throughout the product lifecycle. The role requires a background in chemistry or engineering, strong customer service and communication skills, and a valid driver’s license.