Field Service Engineer 2 - Philadelphia, PA

Cynosure, LLC.; New Jersey; On-site; USD 60,000 - 90,000; Full time

Job summary

Cynosure, LLC. in New Jersey seeks a Field Service Engineer to provide customer support for laser systems. Responsibilities include repair, calibration, and on-site support, alongside record-keeping and customer interaction. Candidates should possess a Bachelor’s in Electronics or a related field and have 2 to 5 years of relevant experience in the medical device industry. The role requires technical acumen alongside excellent customer relations skills. Overnight travel up to 50% may be necessary.

Qualifications

• Bachelor’s degree is equivalent to three (3) years of experience.
• 2 to 5 years relevant experience in the medical device industry.

Responsibilities

• Repair, test, calibrate and install laser systems.
• Provide on-site technical support to customers as required.
• Maintain complete and accurate service records.

Skills

Laser technical experience

Customer relations in medical environment

Independence in work

Education

Bachelor's degree in Electronics or related field

Tools

Computers

DOS

Word

Excel

Job description

Job Summary

Responsible for performing customer support activities for equipment, systems and sub-systems at customers office or at a service center.

Essential Duties and Responsibilities

The incumbent may be asked to perform other function-related activities in addition to the below mentioned responsibilities as reasonably required by business needs.

• Repair, test, calibrate and install laser systems, sub-systems and/or sub-assemblies
• Report to supervisor and/or senior technician any potential problems which could impact timely completion of assigned tasks, equipment shortcomings, and more complex equipment problems.
• Maintain complete and accurate service records
• Interact with customers and monitor accounts
• Provide on-site technical support to customers as required
• Provide on-site technical support for workshops and/or shows
• Provide technical support and business guidance remotely through call center on non-scheduled service days (if applicable)
• Complete physical inventory when asked
• Maintain and manage remote service center (if applicable)
• Maintain company assigned vehicle, tools, fixtures and test equipment in satisfactory condition.
• Adhere to company guidelines regarding safety procedures
• Continually develop positive relations within sales and service team
• Continually develop company and product knowledge
• Continually develop, exercise and maintain excellent customer relations skills
• Adhere to company policies and accounting procedures for purchases, ordering of spare parts, van stock, and prompt return on all RMA’s
• Perform product alignment and certification to specification
• Maintain a minimum of service recalls
• Completion of other various tasks as assigned by management
• Embody and deliver the "Exceptional Everyday"

Qualifications

• Education:
  • Bachelor’s degree is equivalent to three (3) years of experience
  • Specific Area of Study: Electronics or related field
• Experience:
  • 2 to 5 years relevant experience
  • Specific Related Experience: Field service experience in troubleshooting medical electronics equipment in medical device industry.
• Skills:
  • Technically oriented with hands on Laser technical experience preferred
  • Familiarity with computers, DOS, Word and Excel
  • Working knowledge of customer needs in a medical environment
  • Ability to work independently

Physical Demands

• Sit; use hands to finger, handle or feel objects, tools, or controls.
• Stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
• Lifting/pushing/pulling and carrying products weighing up to 50 to 75 pounds
• Other (please specify) Overnight travel up to 50% (if applicable); May require International travel (if applicable)

Cynosure is an Equal Opportunity Employer – Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Disability, Veteran