Field Service Engineer - Must be within 2.5 hour drive of San Diego, CA

General Dynamics Information Technology (GDIT); Chula Vista (CA); À distance; USD 71 000 - 92 000; Plein temps

Résumé du poste

General Dynamics Information Technology is seeking a Field Engineer to support a Border Patrol surveillance system, primarily remote with on-site travel within the Campo, CA region. You will troubleshoot hardware, software, and network issues, install and test equipment, train end-users, and maintain detailed service documentation.

Strong communication and a customer-focused mindset are essential. Responsibilities include root-cause analysis, remote assistance when needed, and collaboration with

Qualifications

• Ability to troubleshoot hardware, software, and networking issues.
• Read and interpret technical manuals, schematics, and wiring diagrams.
• Excellent communication skills for non-technical users.
• Strong customer service orientation with problem-solving mindset.
• Must drive to customer locations daily within assigned area.
• GDIT will provide company vehicle.

Responsabilités

• Provide on-site troubleshooting, diagnosis and resolution for equipment and systems.
• Conduct root-cause analysis on hardware, software and network issues.
• Install, configure and test new equipment per client specs and guidelines.
• Train end-users and provide remote support when on-site visits aren’t feasible.
• Maintain detailed service visit documentation and report recurring issues for improvements.
• Collaborate with sales, product, and engineering teams to ensure high service levels.

Connaissances

Troubleshooting hardware/software

Networking knowledge

Customer service

Technical communication

Time management

Field travel

Driver's license

Team collaboration

Formation

Bachelor's degree preferred

High School diploma mandatory

Bachelor of Science (BS) preferred

Description du poste

Job Description

Support a fielded Border Patrol surveillance system who's purpose is to provide situational awareness in support of the Border Patrol's mission. The system is deployed along the Southern Border of the United States and requires someone who enjoys working outdoors, can efficiently manage their time, works with a team and enjoys learning and adapting to new technology.

US Citizenship Required

• Must have a valid driver’s license
• Security Clearance Level: Must be able to obtain a Public Trust BI
• Location: Remote work, must be located within a 2.5 hour drive of Campo, CA
• Must be able to lift at least 35 pounds

HOW A FIELD ENGINEER WILL MAKE AN IMPACT

Technical Support and Troubleshooting

• Provide on-site troubleshooting, diagnosis, and resolution of technical issues for our equipment and systems.
• Conduct root-cause analysis on hardware, software, and network issues to restore functionality.
• A Field Engineer is responsible for promoting and providing GDIT products or services in government customer locations.
• Maximize customer satisfaction to the greatest degree possible, including cases where they are brought in to resolve an issue.

Installation and Maintenance

• Provide technical advice and guidance on installation, adaptation, configuration, and/or enhancement of GDIT technical products, programs, and systems.
• Install, configure, and test new equipment and systems according to client specifications and GDIT guidelines, process and procedures.
• Perform routine maintenance and preventative care to optimize equipment performance and reduce downtime.

Customer Training and Support

• Act as a liaison between the GDIT program and customers to increase brand loyalty. Possess strong communication abilities to maximize customer satisfaction.
• Act as a resource to prepare training documents and train end-users on proper system use, maintenance, and troubleshooting procedures.
• Offer remote support to government clients, guiding them through troubleshooting steps when on-site visits are not feasible.
• Maintain a productive working relationship with direct and indirect customers while protecting the business interests.
• Assist with customer needs and strive to resolve any issues in a prompt manner.

Documentation and Reporting

• A Field Engineer must work well under deadlines and have problem solving skills. They create performance reports, write SOP’s as well as manage complex projects across different sectors or states.
• Maintain detailed documentation of service visits, including issues identified, solutions provided, and future recommendations.
• Report recurring issues and potential improvements to the GDIT program engineering and product teams for continuous improvement.

Collaboration and Communication

• Work closely with sales, product, and engineering teams to ensure high levels of service and customer satisfaction.
• Act as a liaison between the customer and the company to ensure smooth communication and clear expectations.
• Provide support for GDIT business plans and initiatives. Paying substantial attention to detail and organization to present a positive company image on the road.
• Must follow strict company and industry privacy regulations. They must create effective technical reports, and present to customers on a regular basis, as well as cultivate new commercial relationships and develop strong partnerships with vendors. They report to the service manager in their department.

WHAT YOU’LL NEED TO SUCCEED

• Proficiency in troubleshooting hardware, software, and networking issues.
• Ability to read and interpret technical manuals, schematics, and wiring diagrams.
• Excellent communication skills and the ability to explain technical concepts to non-technical users.
• Strong customer service orientation with a problem-solving mindset.
• Ability to work independently, manage time effectively, and prioritize tasks.
• Will need to drive to customer locations (sometime remote) located in the assigned area of responsibility daily to perform routine maintenance and troubleshooting
• GDIT will provide company vehicle
• Provide technical field support for company products by servicing sites and/or delivering or installing equipment.
• Resolve maintenance and operational issues in the field.
• Perform troubleshooting procedures.
• Education: Bachelor of Science preferred; High School diploma mandatory
• Required Experience: 2+ years of related experience. In addition, previous working experience in information technology, network operation or security operation centers may be helpful.
• Required Technical Skills: Experience with Communication systems including Microwave, Radar, and Video surveillance systems a plus

GDIT IS YOUR PLACE

• Full-flex work week to own your priorities at work and at home
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

The likely salary range for this position is $70,658 - $92,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Total Rewards at GDIT

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans