Field Service Engineer – MO-CVD Semiconductors (Global Travel)

AIXTRON INC; Phoenix (AZ); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Employee benefits

International team

Training & development

Job summary

AIXTRON Inc. is seeking experienced Field Service Engineers to support customers across North America with installation, maintenance, and optimization of (MO)CVD semiconductor equipment.

You will act as a liaison between customers and the company, ensuring smooth pre-installation to post-installation processes and high customer satisfaction. The role requires traveling domestically and internationally, with a focus on high-quality field service, troubleshooting, and documentation while

Qualifications

• BS degree in electrical/mechanical/computer engineering or equivalent education and experience.

Responsibilities

• Direct and execute all activities associated with pre-installation, installation, and start-up of equipment with minimal or no direction.
• Act as a company liaison: provide customer-designated interface with status reports, respond to requests for additional information, address customer concerns, advise customers of schedule changes, etc.
• Prepare equipment for process acceptance: testing, troubleshooting, and debugging performance of equipment to a functional state according to contract specifications.
• Diagnose and repair 90% of all hardware and demonstrate knowledge of software failures on assigned equipment.
• Provide accurate documentation of all system problems and actions taken before, during, and after installations.
• Participate in providing 24-hour on-call support for installed base equipment problems when requested.
• Prepare and submit all administrative requirements such as, performance data, time sheets, field service reports and travel expense reports in an accurate and timely manner.
• Train less experienced employees and customer representatives on equipment operation and maintenance
• Other duties as assigned.

Skills

Mechanical drawings

Electrical schematics

Hand tools

Multimeter

Helium leak checker

Gas supply systems

Education

BS in Electrical/Mechanical/Computer Engineering

Tools

Process control software

Job description

AIXTRON Inc. is seeking experienced Field Service Engineers to support customers across North America with installation, maintenance, and optimization of (MO)CVD semiconductor equipment.

You will act as a liaison between customers and the company, ensuring smooth pre-installation to post-installation processes and high customer satisfaction. The role requires traveling domestically and internationally, with a focus on high-quality field service, troubleshooting, and documentation while