Field Service Engineer - Midwest

SolarEdge Technologies; Ohio; Remote; USD 55,000 - 75,000; Full time

Job summary

An innovative firm is seeking a Field Service Engineer to provide exceptional on-site support for cutting-edge solar technology. This role involves troubleshooting, diagnosing, and resolving technical issues while enhancing customer relationships and ensuring optimal product performance. With a focus on teamwork and effective communication, you will engage with clients and installers, promoting a positive brand reputation. The position offers a competitive salary and comprehensive benefits, making it an exciting opportunity for those passionate about renewable energy and customer service.

Qualifications

• Preferred BSEE, BSME, or equivalent with practical experience in solar installations.
• Minimum 2 years in a technical role, including 1 year in customer-facing support.

Responsibilities

• Support troubleshooting and diagnosis of solar inverter issues.
• Engage with installers and end users to build relationships and provide training.

Skills

Troubleshooting Skills

Customer Service

Electrical Knowledge

Multitasking

Communication Skills

Spanish Proficiency

Education

BSEE or BSME

Equivalent Experience

Tools

Microsoft Office

CRM Systems

Job description

Join to apply for the Field Service Engineer - Midwest role at SolarEdge Technologies

About SolarEdge

SolarEdge (NASDAQ: SEDG) is a global leader in high-performance smart energy technology, with over 5000 employees, offices in 34 countries, and millions of products installed in over 133 countries. Our product portfolio includes intelligent solar inverters, battery storage, backup systems, EV charging, and comprehensive home energy management ecosystems.

Role Overview

The Field Service Engineer provides on-site customer support for SolarEdge products installed in the field, focusing on troubleshooting, diagnosing, and resolving technical issues, and supporting customer operations and maintenance.

Location

Remote within Illinois, Ohio, or Michigan, with heavy travel in the Midwest region.

Responsibilities

1. Support troubleshooting and diagnosis of solar inverter issues using schematics, knowledgebase, and other resources.
2. Develop solutions for a range of problems from simple troubleshooting to complex system integration.
3. Advise customers on equipment operation, maintenance, and programming.
4. Provide pre-sales product information and support.
5. Reinstall software and adjust settings to resolve malfunctions.
6. Coordinate with operations to authorize parts for customer issues.
7. Manage and analyze customer installation data for problem resolution.
8. Read and interpret electrical schematics and understand high voltage, electronics, and measurement tools.

Account Management

1. Engage with installers and end users to build relationships, provide training, and enhance brand reputation.
2. Support sales, marketing, and customer service to identify business opportunities.
3. Become an expert in regional market dynamics and best practices.
4. Handle inbound customer communications promptly and document interactions.
5. Travel to customer sites for service and emergency repairs.
6. Document activities in CRM and generate reports on efforts and outcomes.
7. Demonstrate strong interpersonal skills and effective communication in English.
8. Utilize Microsoft Office and other computer systems efficiently.
9. Promote teamwork and maintain professional relationships.

Qualifications

1. Preferred BSEE, BSME, or equivalent, with practical experience in solar installations or electrical concepts.
2. Knowledge of NEC, PV system codes, UL1741, IEE1547, FERC661, and related standards.
3. Basic IP network knowledge.
4. Strong troubleshooting skills in electrical and electronics.
5. Minimum 2 years in a technical role, including 1 year in customer-facing support.
6. Willingness to travel over 70% and be flexible for shifts.
7. Excellent customer service, communication, multitasking, and interpersonal skills.
8. Technical knowledge of SolarEdge products is a plus; familiarity with competitors is beneficial.
9. Proficiency in Spanish is a plus.

Compensation & Benefits

Starting salary ranges from $55K to $75K annually, based on experience and location. The total compensation includes potential bonuses, equity, and comprehensive benefits supporting work-life balance. We value diversity and encourage underrepresented groups to apply.