Field Service Engineer - Metalworking & Customer Support

Blaser Swisslube AG; North Carolina; Hybrid; USD 60.000 - 65.000; Vollzeit

Zusammenfassung

Blaser Swisslube USA is seeking a metalworking industry professional to support the sales team with hands-on customer service, product training, and field testing coordination for assigned accounts. The role requires technical machining knowledge, strong communication, CRM proficiency, and willingness to travel for customer visits and sales meetings.

Key duties include coordinating field tests, servicing customers, providing product information, and supporting the sales process.

Qualifikationen

• Experience in the metalworking industry is preferred.
• Good English language skills (oral and written).
• Strong communication and presentation abilities.
• Self-motivated with a proactive attitude.
• Ability to manage multiple tasks and travel domestically.

Aufgaben

• Coordinate, monitor and conduct field tests and customer tests.
• Provide hands-on customer service and product training.
• Support the sales team and service customers across assigned accounts.
• Travel domestically to customer visits and sales meetings as needed.
• Maintain CRM records and communicate progress to management.

Ausbildung

Associates degree or technical school/vocational degree preferred

Tools

MS Outlook

MS Office

CRM software

Typing ability

Jobbeschreibung

Blaser Swisslube USA was founded more than 40 years ago. Sales activities started 1981 in White Plains (NY), and five years later in 1986 the Goshen production plant opened. Success soon came thanks to competent customer support by the team of sales engineers and machining specialists. Not least for this reason, customers regard Blaser Swisslube as the best firm in this sector on the US market. Goshen is the Blaser Swisslube headquarters for North and South America.

We're seeking a metalworking industry professional to support our sales team and provide hands-on customer service, product training, and field testing coordination for assigned accounts. The ideal candidate has technical/machining knowledge, strong communication skills, CRM proficiency, and is willing to travel for customer visits and sales meetings.

• To coordinate, help coordinate, monitor and conduct product field tests and customer tests
• To live the company constitution
• To contribute towards improving the productivity of our company

Objective / purpose of the function

• To support sales team
• To service and support customers
• To coordinate, help coordinate, monitor and conduct product field tests and customer tests
• To live the company constitution
• To contribute towards improving the productivity of our company

Assigned customers – (support the Customer Acquisition Process (CAP), the RetentionManagement Process and the Recovery Process)

• Assist in networking and retaining relationships with strategically important customers
• Provide product and service information
• Startup existing or new systems either solely or in cooperation and coordination with distributormachines
• PracticeVBSS techniques along with acknowledging visit through documented communicationto the customer stating mutually agreed objectives and POA
• Measure and document productivity gains and improvements (input & output)
• Train operators on proper use of product

Maintain and expand relationships within assigned accounts (retain)

• Provide hands-on customer service and support– Monitor and evaluate product condition and recommend POA
• Troubleshoot and recommend POA, with support from Customer Service (recover)
• Assist Area Managers in field situations as per the instructions of the District Manager
• Handle special projects assigned by District Manager.Participate in Sales Meetings
• Assist Distributors, Machine Tool Builders, Machine Tool Dealers in field situations as per
• Provide hands-on customer service and support– Monitor and evaluate product condition and recommend POA
• Troubleshoot and recommend POA, with support from Customer Service (recover)
• Assist Area Managers in field situations as per the instructions of the District Manager
• Handle special projects assigned by District Manager.Participate in Sales Meetings
• Assist Distributors, Machine Tool Builders, Machine Tool Dealers in field situations as perassignment of Sales Director
• Perform other tasks as assigned by Management

Field Testing

• where applicable in the district
• Manage field test accounts as per instructions and guidance of Sr. Application Engineer
• Startup machines with BSL test products at assigned field test accounts
• Regularly visit field test accounts to measure and monitor test product performance
• Generate and complete necessary documentation, track progress
• Manage customer expectation and expectation of BSL as it relates to field test accounts
• Build and maintain trust-based relationship with field test accounts
• Communicate with field test customers on status, coordinate start-ups etc.
• Prepare presentations and report field test results for each individual test product

Market Intelligence:

• Utilize company CRM system for visit reports, scheduling, managing activities and contactingmanagement
• Assist with and attend tradeshows and open houses as per assignment of Sales Director

Indicators for the appraisal of achievements

• If objectives / purpose(s) of the position were met
• Feedback from the sales team on level of support provided
• Completion of product field tests

Job Type: Full-Time

Work Location: Remote in North Carolina or Virginia (USA)

Salary: $60,000 - $65,000

Compensation Disclaimer

The salary range provided for this position represents our good faith estimate at the time of posting. Actual compensation may vary and will be determined based on a variety of factors, including but not limited to the candidate’s geographic location, relevant experience, skills, qualifications, and internal equity considerations. The final offer may differ from the posted range.

• Experience in Metalworking Industry
• Basic Knowledge of machining processes, materials and tooling preferred
• Associates degree or technical school/vocational degree preferred
• Computer literate with typing ability, MS Outlook, MS Office, CRM software (Microsoft Dynamics or other)
• Good knowledge of English language (oral and written)
• Good presentation and communication skills
• Positive attitude, self-motivated, and goal oriented
• Capable to handle multiple tasks, reliable
• Ability to lift 40+ pounds and perform moderate or higher physical activity
• Ethical and moral business practices
• Willingness to travel (domestically), including customer or distributor visits and in – person Sales Meetings

Your opportunity

We're offering a challenging and dynamicposition within a motivated team. Co-operation that's based on trust, openness and mutual respect. Modern infrastructure in an attractive working Environment.