Field Service Engineer - Metalworking & Customer Support

Blaser Swisslube AG; Northern (KY); Hybrid; USD 60,000 - 65,000; Full time

Job summary

Blaser Swisslube USA is seeking a metalworking industry professional to support the sales team with hands-on customer service, product training, and field testing coordination for assigned accounts. The role requires technical machining knowledge, strong communication, CRM proficiency, and willingness to travel for customer visits and sales meetings.

Key duties include coordinating field tests, servicing customers, providing product information, and supporting the sales process.

Qualifications

• Experience in the metalworking industry is preferred.
• Good English language skills (oral and written).
• Strong communication and presentation abilities.
• Self-motivated with a proactive attitude.
• Ability to manage multiple tasks and travel domestically.

Responsibilities

• Coordinate, monitor and conduct field tests and customer tests.
• Provide hands-on customer service and product training.
• Support the sales team and service customers across assigned accounts.
• Travel domestically to customer visits and sales meetings as needed.
• Maintain CRM records and communicate progress to management.

Education

Associates degree or technical school/vocational degree preferred

Tools

MS Outlook

MS Office

CRM software

Typing ability

Job description

Blaser Swisslube USA is seeking a metalworking industry professional to support the sales team with hands-on customer service, product training, and field testing coordination for assigned accounts. The role requires technical machining knowledge, strong communication, CRM proficiency, and willingness to travel for customer visits and sales meetings.

Key duties include coordinating field tests, servicing customers, providing product information, and supporting the sales process.